{"id":4063015,"url":"https://alion.io/job/vertiv-supervisor-hr-services-2","title":"Supervisor HR Services","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":428,"ghost_share":0.002,"stale_share":0.867,"repost_share":0.005,"time_to_fill_p50_days":16,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Xi'an, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-11T08:35:04Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T09:51:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Leadership & Operations Management\nLead and supervise the HR Operations team responsible for Preboarding, Probationary Administration, Employee Letters, Company/Government Benefits, Offboarding, PR/Invoice/Reimbursement and other HR Operations transactions in the future.\nManage daily workload, priorities, case distribution, and team capacity to ensure timely and accurate service delivery.\nEnsure operational metrics and service standards are consistently followed, including SLA/OTD, quality, productivity, backlog, FCR, and customer satisfaction targets.\nMonitor team performance, provide regular coaching, and implement corrective or improvement actions when performance gaps are identified.\nServe as the primary escalation point and backup support for confidential transactions, urgent cases, sensitive employee transactions, and other critical HR-related requests requiring immediate attention or discretion.\nEnsure transactions comply with established HR policies, procedures, controls, data privacy, and regulatory requirements.\nBuild team capability through cross-training, knowledge sharing, succession planning and continuous development.\nPromote accountability, collaboration, customer service and a continuous improvement mindset.\nConduct on-board orientation of new Associates. Ensure use, execution, maintenance, and administration of the on-boarding process.\nPrepare and communicate operational performance updates, risks, escalations, and improvement plans to HR Services leadership and key stakeholders.\nStakeholder Management\nPartner with HRBPs, Talent Acquisition, Payroll, Benefits, HRIS, and other HR COEs and stakeholders to resolve operational issues and ensure seamless process handoffs.\nContinuous Improvement, Projects and Transition\nSupport new process transitions, knowledge transfer, cross-training, and operational readiness to maintain appropriate team coverage and business continuity.\nMaintain SOPs, work instructions, templates, and knowledge materials while driving process standardization, continuous improvement, automation, and operational efficiency.\nRequirements:\nBachelor’s degree from a reputable educational institution\nWith at least 3-5 years’ experience in HR operations, HR shared services or HR Admin role +2 years’ experience in a supervisory or team leadership role.\nStrong experience managing employee lifecycle transactions such as Preboarding, Probationary Administration, Employee Letters, Benefits Administration, Offboarding, Invoice/PR management and other HR operational processes.\nDemonstrated experience in people leadership, coaching, performance management, workload/capacity management, and team development.\nStrong understanding of HR operational metrics, including SLA/OTD, quality, productivity, backlog, FCR, and customer satisfaction.\nExperience in HR systems and/or HR ticket tools (e.g., ServiceNow, Oracle).\nExperience handling confidential, sensitive, urgent, and high-priority HR transactions and escalations.\nWorking knowledge of HR policies, internal controls, data privacy, compliance, and records management.\nStrong stakeholder management and communication skills, with the ability to partner effectively with HRBPs, Talent Acquisition, Payroll, Benefits, HRIS, and other COEs.\nExperience in process improvement, standardization, transition/knowledge transfer, and change management.\nStrong analytical, problem-solving, and decision-making skills with the ability to identify root causes and implement corrective actions.\nExperience supporting regional and global HR operations and working in a Shared Services environment is an advantage.\nProficiency in Microsoft Office/Excel and reporting tools; exposure to automation, AI, and digital HR solutions is an advantage.\nCompetencies:\nEffectively manages workload, capacity, priorities, and resources to consistently achieve service targets.\nCommunicates clearly, manages escalations effectively, and promotes teamwork across functions.\nEffectively manages changing priorities, new processes, and expanding HR Operations scope.\nDemonstrates sound judgment and discretion when handling confidential, sensitive, and urgent HR matters.\nMaintains a service-oriented mindset and ensures HR transactions and inquiries are handled accurately, professionally, and with consideration for the employee experience.\nIdentifies root causes, makes sound decisions, and takes timely corrective action.\nStrong understanding of HR operations or HR Shared services model\nDetail-oriented with strong organizational and project management skills.\nStrong critical thinking and problem-solving skills\nAbility to adapt to a fast-paced, dynamic environment and manage multiple priorities effectively.\nEffective prioritization and time management","description_format":"text","description_chars":4747,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-11T09:51:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-11T11:40:46Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-supervisor-hr-services-2","json_url":"https://alion.io/job/vertiv-supervisor-hr-services-2.json","meta":{"generated_at":"2026-11-11T11:40:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20528,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-supervisor-hr-services-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-supervisor-hr-services-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-supervisor-hr-services-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-supervisor-hr-services-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-supervisor-hr-services-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4063015}},{"tool":"search_jobs","arguments":{"company":"vertiv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4063015},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}