{"id":1712460,"url":"https://alion.io/job/vertiv-supervisor-hr-services","title":"Supervisor HR Services","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":328,"ghost_share":0,"stale_share":0.866,"repost_share":0.003,"time_to_fill_p50_days":3,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3741},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-02T07:19:31Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T00:27:34Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The HR Services Supervisor - HR Operations leads a team delivering employee lifecycle and HR transactional services across Preboarding, Probationary Administration, Employee Letters, Benefits Administration, Offboarding, PR/Invoice/reimbursement and other HR operations transactional activities in the future.\nThis role ensures timely, accurate, compliant, and employee-focused service delivery while driving operational excellence through process standardization, automation, continuous improvement, and performance management. The Supervisor partners with HR stakeholders, Centers of Excellence (COEs), 3rd party vendors, other functions to ensure consistent service execution and exceptional employee experience.\n\nResponsibilities: Please list at least 5 duties/accountabilities .\n\nAreas of Responsibilities\nMeasurement Criteria (Quantitative / Qualitative)\nPercentage of time\n\nLeadership & Operations Management\nLead and supervise the HR Operations team responsible for Preboarding, Probationary Administration, Employee Letters, Company/Government Benefits, Offboarding, PR/Invoice/Reimbursement and other HR Operations transactions in the future.\nManage daily workload, priorities, case distribution, and team capacity to ensure timely and accurate service delivery.\nEnsure operational metrics and service standards are consistently followed, including SLA/OTD, quality, productivity, backlog, FCR, and customer satisfaction targets.\nMonitor team performance, provide regular coaching, and implement corrective or improvement actions when performance gaps are identified.\nServe as the primary escalation point and backup support for confidential transactions, urgent cases, sensitive employee transactions, and other critical HR-related requests requiring immediate attention or discretion.\nEnsure transactions comply with established HR policies, procedures, controls, data privacy, and regulatory requirements.\nBuild team capability through cross-training, knowledge sharing, succession planning and continuous development.\nPromote accountability, collaboration, customer service and a continuous improvement mindset.\nConduct on-board orientation of new Associates. Ensure use, execution, maintenance, and administration of the on-boarding process.\nPrepare and communicate operational performance updates, risks, escalations, and improvement plans to HR Services leadership and key stakeholders.\n\nOperational KPI/Metrics:\nSLA/OTD, Quality, FCR, CSAT, Backlog/Aging\n- Coaching completion.\n- Performance improvement actions completed.\n- Cross-training/backup coverage established.\n- New-hire onboarding completed.\n- Critical/confidential transactions supported within required timelines.\n70%\n\nStakeholder Management\nPartner with HRBPs, Talent Acquisition, Payroll, Benefits, HRIS, and other HR COEs and stakeholders to resolve operational issues and ensure seamless process handoffs.\n\nReduction in errors/rework\nCorrective actions completed\n20%\n\nContinuous Improvement, Projects and Transition\nSupport new process transitions, knowledge transfer, cross-training, and operational readiness to maintain appropriate team coverage and business continuity.\nMaintain SOPs, work instructions, templates, and knowledge materials while driving process standardization, continuous improvement, automation, and operational efficiency.\n\nImprovement/automation initiatives implemented.\nTransition/KT milestone achieved\n10%\n\nDecision Making Responsibilities Please select the appropriate box which indicates the scope of decision making in the core area of responsibilities.\n\n Decisions are made through standard operating procedures. Limits decision through instructions from superior.\n\n Follows established routine. Some analysis is being exercised. Decisions are based on available guidelines or precedents.\n\n Assignments are received in the form of results expected, there is freedom to decide on the procedures to follow.\n\n Assignments are in the form of broad goals. There is broad latitude for decision making. Complex decisions and analysis are being made. Innovations and flexibility are being exercised.\n\nEducation & Certifications: Please note minimum and preferred requirements for education. This includes degree, specializations and certifications.\n\nBachelor’s degree from a reputable educational institution\n\nRequirements: Please list all experience required to perform this job. You may note some requirements as preferred. \n\nWith at least 3-5 years’ experience in HR operations, HR shared services or HR Admin role +2 years’ experience in a supervisory or team leadership role.\nStrong experience managing employee lifecycle transactions such as Preboarding, Probationary Administration, Employee Letters, Benefits Administration, Offboarding, Invoice/PR management and other HR operational processes.\nDemonstrated experience in people leadership, coaching, performance management, workload/capacity management, and team development.\nStrong understanding of HR operational metrics, including SLA/OTD, quality, productivity, backlog, FCR, and customer satisfaction.\nExperience in HR systems and/or HR ticket tools (e.g., ServiceNow, Oracle).\nExperience handling confidential, sensitive, urgent, and high-priority HR transactions and escalations. \nWorking knowledge of HR policies, internal controls, data privacy, compliance, and records management. \nStrong stakeholder management and communication skills, with the ability to partner effectively with HRBPs, Talent Acquisition, Payroll, Benefits, HRIS, and other COEs. \nExperience in process improvement, standardization, transition/knowledge transfer, and change management. \nStrong analytical, problem-solving, and decision-making skills with the ability to identify root causes and implement corrective actions.\nExperience supporting regional and global HR operations and working in a Shared Services environment is an advantage. \nProficiency in Microsoft Office/Excel and reporting tools; exposure to automation, AI, and digital HR solutions is an advantage.\n\nCompetencies: Please list all competencies required to perform this job.\n\nEffectively manages workload, capacity, priorities, and resources to consistently achieve service targets.\nCommunicates clearly, manages escalations effectively, and promotes teamwork across functions.\nEffectively manages changing priorities, new processes, and expanding HR Operations scope.\nDemonstrates sound judgment and discretion when handling confidential, sensitive, and urgent HR matters.\nMaintains a service-oriented mindset and ensures HR transactions and inquiries are handled accurately, professionally, and with consideration for the employee experience.\nIdentifies root causes, makes sound decisions, and takes timely corrective action.\nStrong understanding of HR operations or HR Shared services model\nDetail-oriented with strong organizational and project management skills.\nStrong critical thinking and problem-solving skills \nAbility to adapt to a fast-paced, dynamic environment and manage multiple priorities effectively.\nEffective prioritization and time management\n\n Years of Experience:\n\nNo Experience\n1-3 years\n3-5 years\n5-7 years\n\n7-10 years\n10-15 years\n15+ years","description_format":"text","description_chars":7185,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-02T17:40:20Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.498,"p_room":0.75,"age_days":2,"expected_fill_days":3,"reasons":["conf:0","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-supervisor-hr-services","json_url":"https://alion.io/job/vertiv-supervisor-hr-services.json","meta":{"generated_at":"2026-10-06T00:42:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":887,"day_limit":5000,"remaining_today":4113,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-supervisor-hr-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-supervisor-hr-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-supervisor-hr-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-supervisor-hr-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-supervisor-hr-services"}]}