{"id":2608389,"url":"https://alion.io/job/vertiv-technical-support-and-training-thermal-management-emea","title":"Technical Support and Training Thermal Management - EMEA","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":411,"ghost_share":0.005,"stale_share":0.859,"repost_share":0.01,"time_to_fill_p50_days":8,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-10-15T08:08:49Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-27T04:02:20Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"This combined role focuses on managing technical issue resolution while also ensuring effective training across the services teams.\nJob Summary\nAs Thermal Technical Trainer you are responsible for providing product and procedural training for a range of Vertiv Thermal Management and 3rd party products, for Vertiv staff and customers.\nOne of the main goals is to ensure the Vertiv team’s who need it, have the required level of training to complete their tasks in a competent and safe manner.\nDelivery of customer familiarization training also forms another deliverable, either conducted on client sites where possible or conducted within an EMEA Training facility.\nYou will generally deliver training based on the centrally provided Vertiv Academy courses, however development of future courses by the trainer will also be required.\nProviding technical support for Vertiv internal business teams, working around the training commitments that the role entails, will also form part of the role.\nThe Technical Resolution Manager supporting EMEA is responsible for providing product and procedural technical support for a range of Vertiv Thermal Management and 3rd party products, for Vertiv employees and customers. Primarily operating in the South region, however will be reporting to an EMEA wide senior manager and duties will be aligned to demands across the region, providing great scope to provide support across the region.\nOne of the main goals is to ensure the Vertiv teams who need it have the required level of technical support to complete their tasks in a competent and safe manner.\nProviding second level technical support for Vertiv Thermal Management products and systems to Vertiv internal service teams and Vertiv partners and customers will form a large part of the role, working closely with the delivery teams, central technical support teams, Vertiv academy and trainers.\nThe role will support with training requirements for Vertiv internal service teams and customers, assisting the Vertiv Academy certified trainers and directly supporting delivery of some training requirements.\nDuties and Responsibilities\nAll activities are to be performed in line with company policies. These include, but are not limited to International Trade Compliance policy, Data Retention Policy, GDPR regulations, etc.\nTechnical Support & Training\nProvision of thermal technical support to internal Vertiv service teams, partners and customers. \nParticipation in regular thermal technical forums to discuss and share technical knowledge as required.\nSite visits to work on specific thermal technical cases will be required from time to time, you will be viewed as a technical expert who can provide both a high level of analysis and interaction \nDevelopment of information and processes to help business teams manage technical data and Thermal system lifecycle management. \nIdentifying where the business can make use of innovation in either processes or practical technology will also be a focus, to assist the department and business continually improve \nWorking with all stakeholder teams to manage, track, successfully complete and report on items generated from the field change notice process. \nSupport the training requirements for our Vertiv service teams and customers \nSupport development of future training material and courses for products and services \nAssist, work on new product review processes and service readiness reviews \nEnsure that safety is a key priority in all works planned and undertaken for all staff involved or in the areas of work, working in line with Vertiv’s EHS procedures \nPromote a culture of safety, integrity and high standards of workmanship for all teams\nPromote and foster a culture of continual improvement, driving operational excellence reviews and initiatives\nAssist with the development and roll out of new service technology systems, tools and solutions\nWork with other technical and training team members to completed root cause analysis reports and develop EMEA best practice standards for root cause reporting\nTraining and Self-Development\nVertiv will provide suitable training to enable the role to fulfil the listed duties and responsibilities. This may be via formal training courses or through on-the-job training via coaching / mentoring.\nSelf-development will also form part of the role identifying suitable courses and experiences required that will be beneficial and where applicable keeping up with engineering\nknowledge and practices. Note that courses should not be booked without prior authorization from Vertiv management.\nPeople Responsibilities\nNone\nInteractions\nThe Thermal Technical support & Training engineer will be required to interact with all departments internally within Vertiv and external customers where necessary.\nKnowledge, Skill and Abilities\nProven experience in service operations management / technical support management for thermal management offers and systems.\nStrong analytical and problem-solving skills. \nLarge amount of practical experience with Thermal systems and engineering roles \nExperience in communicating with people and presenting \nExcellent written and oral communication skills \nEffective team interaction skills \nDemonstrated analytical ability \nExcellent interpersonal skills \nHighly motivated and independent \nThe successful candidate will be a competent and highly regarded individual who has experience in working in a number of technical scenarios with thermal management systems with internal and external customers \nExcellent technical knowledge on thermal management systems\nPositive and dynamic attitude to complying with deadlines and objective \nAdvanced level of English \nTime Travel Required\n25%","description_format":"text","description_chars":5713,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Arab Emirates","iso":"AE","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bosnia and 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