{"id":1193471,"url":"https://alion.io/job/vertiv-technical-support-engineer","title":"Technical Support Engineer","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":333,"ghost_share":0,"stale_share":0.847,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Huntsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":150},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Active Directory","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-24T15:38:07Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T21:30:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"POSITION SUMMARY\nThe Technical Support Engineer works to resolve customer issues, assist Sales and Field Agents, maintain knowledge content, conduct research, proactively share information, position workarounds, and collaborate with the Technical Support team to handle customer escalations. This position is responsible for diagnosing and troubleshooting product software and hardware incidents reported by customers and/or field personnel.\nRESPONSIBILITIES\nTriage, troubleshoot, and resolve customer issues.\nCommunicate to customers through the phone and digital medium to speed issue resolution.\nAssist Sales/Field Agents on technical issues relating to Vertiv product.\nGenerate and maintain knowledge content on the Knowledge Management System following the Knowledge Centered Support guidelines.\nResearch technologies online in search engines, Vendor sites, User forums as well as the knowledge management system.\nProactively shares information with customers to help avoid potential future issues.\nPosition workarounds with customers in a manner that helps them understand why the workaround is viable and helps achieve the desired business outcome.\nCollaborate with subject matter experts to assist with the escalation process.\nAbility to convey details about all Vertiv product offerings to their peers on the customer side.\nRequirements:\nBachelor’s degree in computer science, information technology, or related technical field (or equivalent combination of education and experience.)\n2+ years of Customer Service Experience\n2+ years of IT/Data Center/Software Support Experience\nStrong organizational skills with the ability to handle multiple tasks concurrently. \nStrong computer skills, including working knowledge of MS Office Suite.\nHighly detail-oriented with a critical degree of accuracy regarding problem-solving and analytical skills.\nExcellent time management and problem-solving skills\nStrong verbal and written communication skills.\nStrong presentation skills.\n Preferred Qualifications:Strong networking background with industry-recognized certifications (e.g., Network+, Security+).\nTechnical Certification on Microsoft, Cisco or any IT Related (CCNA, CCNP, MCSE, MCSA) \nTechnical knowledge with IT/Networking Equipment and Tools and/or SQL/Web Applications\nTechnical knowledge with External Authentication: Active Directory, TACACS+, RADIUS, Duo\nTechnical knowledge of Security: SSL Certs, Firewalls, Routers\nExperience with environmental monitoring hardware and software solutions and underlying technologies.\nFamiliarity with KVM Switching and Serial Console technologies\nUnderstanding of Virtual Computing concepts (VM’s, VM Hosts and Hypervisors)\n\nPHYSICAL & ENVIRONMENTAL DEMANDS\nStandard office environment.\nTIME TRAVEL REQUIRED\nAbility to support limited business travel","description_format":"text","description_chars":2802,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","Data Centers"],"lifecycle":[{"event":"open","at":"2026-09-24T17:42:40Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":3,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-09-24T22:05:56Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-technical-support-engineer","json_url":"https://alion.io/job/vertiv-technical-support-engineer.json","meta":{"generated_at":"2026-09-24T22:05:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":361,"day_limit":5000,"remaining_today":4639,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}