{"id":3570200,"url":"https://alion.io/job/vertiv-tecnico-de-servicios-ix","title":"Tecnico de Servicios IX","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":428,"ghost_share":0.002,"stale_share":0.867,"repost_share":0.005,"time_to_fill_p50_days":16,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6902},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-27T19:37:21Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-08T18:43:57Z","board_verified":false,"closed_at":"2026-11-08T18:43:57Z","days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"POSITION SUMMARY\nEl Technical Services Specialist es responsable por ejecutar los proyectos establecidos en la organización, brindando calidad y alto nivel técnico, es un soporte de 2o nivel y debe apoyar casos complejos cuando éstos superan el conocimiento de los técnicos de campo; apoya en Implementaciones, Startup, mantenimientos y correctivos de complejidad alta y/o crítica.\nResponde a las necesidades técnicas del cliente asignado, asegurándose de la correcta ejecución del servicio ya sea presencial o remoto, debe velar siempre por mantener una alta satisfacción del cliente y altos estándares de calidad.\nSiempre tiene como prioridad su seguridad, el uso de sus EPP y la excelente atención hacia el cliente.\nRESPONSIBILITIES\nResponsable de proporcionar apoyo técnico especializado en el área de Servicios\nSeguimiento sobre la introducción de nuevos equipos e instrumentos\nMantener contacto con otras áreas para resolución de problemas\nResponsable de realizar pruebas no rutinarias de productos\nMantener organizado el archivo de documentación técnica\nRealizar el seguimiento de reparaciones a través de las Apps dispuestas para tal fin\nActualizar el sistema de seguimiento de reparaciones\nRealizar otras actividades solicitadas por el superior inmediato\nResponsable de elaboración de informes, manuales y análisis de procedimientos\nRealizar entrenamientos sobre equipos y procesos a clientes internos y externos\nAnálisis de herramientas y equipamientos para la adecuada gestión de servicios\nApoyo al equipo de Proyectos\nLiderar funcionalmente grupos de técnicos de servicios y transmitirles las best practices de Vertiv para ser mas efectivos en brindar soluciones técnicas a los casos que atienden\nQUALIFICATIONS\nMayor a 4 años de experiencia. \nEDUCATION AND CERTIFICATIONS\nTécnico, tecnólogo, o profesional de ingeniería en áreas como Electrónica, Eléctrica, Mecánica, Mecatrónica, o afines.\nEspecialidad principal para el cargo en equipos Thermal (Aire Acondicionado de Precisión)\nPHYSICAL REQUIREMENTS\nNo Special Physical Requirements \nENVIRONMENTAL DEMANDS\nNo Special Environmental Demands \nTRAVEL TIME REQUIRED\n20%","description_format":"text","description_chars":2130,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & 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