{"id":2045973,"url":"https://alion.io/job/vertosoft-customer-success-representative-government-services","title":"Customer Success Representative (Government Services)","company":{"id":1829957,"name":"Vertosoft","domain":"vertosoft.com","url":"https://alion.io/company/vertosoft","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leesburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-07T17:47:53Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T07:09:19Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Description\nLeesburg, VA - Hybrid\nDepartment: Operations\nReports to: VP of Operations\nAbout the Role\nVertosoft is seeking an experienced Customer Success Representative to join our Operations team, with a focus on supporting Vertosoft’s government services business.\nThis role independently supports the post-award administration and delivery of government services contracts while managing complex customer relationship and operations. The Customer Success Representative coordinates contract requirements, deliverables, periods of performance, modifications, billing documentation, renewals, and customer support to help ensure services are delivered accurately, on time, and in compliance with contractual requirements.\nThe role works closely with government customers, Sales, Contracts, Finance, service-delivery teams, and technology partners. The ideal candidate has direct experience supporting government services contracts and can effectively manage multiple stakeholders, deadlines, and contractual requirements.\nWhat You’ll Do\nSupport government services contracts from award and kickoff through performance, deliverables, and closeout. \nReview contracts, task orders, statements of work, modifications, and related documentation to understand deliverables, funding, periods of performance, reporting requirements, and customer expectations. \nCoordinate with Contracts, Finance, Sales, service-delivery teams, vendors, and government customers to support contract execution. \nTrack contract milestones, deliverables, reporting deadlines, renewals, funding requirements, and periods of performance. \nMaintain complete, accurate, and audit-ready contract files, customer records, and supporting documentation. \nAssist with contract modifications, extensions, renewals, customer requests, and changes to service requirements. \nCoordinate invoicing readiness for government services orders by validating billing schedules, contract terms, periods of performance, deliverables, acceptance documentation, service documentation, and other required billing support. \nMonitor contract performance and proactively identify missing information, delivery risks, funding concerns, or compliance issues. \nIndependently manage complex order-processing activities from intake through completion. \nReview and validate high-value and multi-vendor transactions for accuracy, completeness, and compliance. \nEnsure customer awards align with Vertosoft quotes, contract vehicles, supplier requirements, licensing terms, and statements of work. \nValidate purchase orders and task orders against approved quotes, contracts, and supplier documentation. \nSupport entitlement provisioning, software access, license activation, and related customer needs when included within the contract. \nTroubleshoot contract, order, entitlement, or service-delivery issues and maintain ownership through resolution. \nManage renewal preparation and order execution for assigned accounts within contractual timelines. \nMaintain accurate customer, contract, and transaction records in CRM and internal systems. \nIdentify process improvements and provide guidance or informal mentorship to junior team members. \nPerform other duties as assigned. \nHow Success Is Measured\nAccurate and timely administration of government services contracts, orders, and renewals. \nContract milestones, deliverables, reporting requirements, and periods of performance are tracked and completed on time. \nContract and customer records are complete, accurate, and audit-ready. \nBilling and supporting documentation align with contract requirements. \nCustomer and service-delivery issues are addressed promptly and professionally. \nRisks involving funding, compliance, deliverables, or contract performance are identified and escalated appropriately. \nStrong coordination with government customers, Sales, Contracts, Finance, Operations, service-delivery teams, and vendor partners. \nContributions to operational efficiency, process improvement, and team knowledge sharing. \nWhat We’re Looking For\nRequired Qualifications\nBachelor’s degree in Business, Operations, Public Administration, Contract Management, or a related field, or equivalent relevant experience. \nTwo to four years of experience in government services and contracts administration, sales operations, order management, or a related role. \nDirect professional experience supporting government services contracts is required. \nExperience reviewing or working with government contracts, task orders, statements of work, modifications, deliverables, periods of performance, and reporting requirements. \nExperience supporting government or public-sector customers and coordinating across contract, finance, operational, and service-delivery teams. \nExperience using CRM, contract-management, or order-management systems. \nProficiency in Microsoft Office, including Excel, Outlook, and Word. \nStrong communication, organizational, analytical, and problem-solving skills with high attention to detail. \nAbility to manage multiple contracts, deadlines, stakeholders, and customer priorities simultaneously. \nPreferred Qualifications\nExperience supporting federal, state, local, or cooperative government contracts. \nExperience with a government technology reseller, distributor, software vendor, professional-services provider, or similar public-sector organization. \nFamiliarity with government acquisition processes, contract vehicles, purchase orders, task orders, software licensing, renewals, invoicing, and entitlement management. \nExperience maintaining audit-ready contract documentation and supporting contract reporting or compliance reviews. \nExperience managing complex, high-value, or multi-vendor customer transactions. \nCompensation & Benefits\n Compensation range based on total on-target earnings (OTE): $60,000-$90,000. \nTotal on-target earnings include base salary plus target bonus and/or commission, as applicable to the position. \nCompetitive base salary commensurate with experience. \nComprehensive benefits package, including medical, dental, and vision coverage. \n401(k) with company match. \nPaid Time Off and Company-observed federal holidays. \nHybrid work schedule based in Leesburg, Virginia. \nCareer development, certification, and growth opportunities. \nAbout Vertosoft\nVertosoft is a small business focused on accelerating the adoption of technology in government. With deep expertise across the government acquisition lifecycle, Vertosoft simplifies how public-sector customers access innovative solutions. We combine the agility of a small business with the reach and professionalism of a large organization, providing ethical, reliable, and results-driven service.\nAt Vertosoft, we value hard work, adaptability, and balance. Our culture encourages excellence and teamwork while supporting employee well-being through a flexible, collaborative work environment.\nVertosoft is an Equal Employment Opportunity Employer. All qualified applicants will be considered without regard to any characteristic protected by applicable law.","description_format":"text","description_chars":7063,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Angel Networks & Startup Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-07T19:33:23Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.825,"p_room":0.9,"age_days":12,"expected_fill_days":25,"reasons":["conf:3","win:mid","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/vertosoft-customer-success-representative-government-services","json_url":"https://alion.io/job/vertosoft-customer-success-representative-government-services.json","meta":{"generated_at":"2026-10-20T11:16:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12384,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1829957},"rest":"https://alion.io/mcp/rest/get_company?id=1829957"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertosoft-customer-success-representative-government-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertosoft-customer-success-representative-government-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertosoft-customer-success-representative-government-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertosoft-customer-success-representative-government-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertosoft-customer-success-representative-government-services"}]}