{"id":2651302,"url":"https://alion.io/job/verus-aerospace-customer-support-representative","title":"Customer Support Representative","company":{"id":3867265,"name":"Verus Aerospace","domain":"verusaerospace.com","url":"https://alion.io/company/verusaerospace","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Anaheim, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T17:55:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T12:41:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Summary\nResponds to customer’s inquiries or complaints regarding company’s products or services. Monitors internal performance to due date, highlights concerns internally to prevent a delinquent shipment. May have to communicate to customer of a pending delinquency, reasons why, and present a recovery plan. Works with Program Managers for customer Line of Balances (LOBs). Determines best method to resolve complex customer service problems to ensure customer satisfaction and adherence to company policies. Coordinates information to promote sales and resolve problems. Informs customers of procedures or resolution of problem. Follows up to ensure customer satisfaction. Maintains database records of customer and product information and prepare reports. Communicate with customer buyers if items are not being consumed in accordance with contract expectations. Coordinate with customer source representatives during onsite visits. Position requires a thorough knowledge of company policies, procedures, products and services.\nEssential Duties and Responsibilities\nAssure MRP data is to latest customer demand and reflected accurately in internal financial budgets and forecasts.\nEvaluate and track customer requested schedule and contract changes for impact in cost, quality, delivery, and producibility and negotiate assertion claims.\nCoordinate pricing and lead-time AOG/Spares orders. Coordinate make-buy decisions using guidelines from finance\nResponsible for conformance to Arden Operations Quality Management System to ensure requirements and standards are met.\nSupport & facilitate Customer Performance Metrics/Customer Excellence initiatives to achieve highest supplier rating as measured by Quality, On-time delivery and Customer Satisfaction.\nFacilitate internal and external customer reviews (Rate Readiness, Assessments, Standards, Program status, etc.) and coordinate action items with functional managers\nFacilitate and coordinate configuration changes, engineering, product quality issues and daily program performance issues with internal and external customers\nPosition Requirements\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.\nThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation and Experience:\nHigh school diploma or general education degree (GED) preferred\nKnowledge, Skills and Abilities:\nComputer Skills\nTo perform this job successfully, an individual should possess computer proficiency and functional knowledge with applications and activities including (but not limited to):Basic computer navigation and utilization skills in the generation of charts and graphs.\nMicrosoft Office suite, excel, word, and power point, are key programs,\n\nUnderstand the concept of Materials Requirements Planning (MRP) and how this drives the organization to produce products, purchase materials, receive to stock, ship product, invoice and collect payments.\nLanguage Skills\nAbility to read and write the English language.\nBasic reading skills.\nMust be able to follow directions.\nOther Skills\nAbility to perform work accurately and thoroughly.\nAbility to use thinking and reading to solve a problem.\nAbility to learn the operational processes and know where to go seek answers to customer questions.","description_format":"text","description_chars":3453,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Elementary (A1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Space & Aerospace","Aerospace Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-15T21:51:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:3","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/verus-aerospace-customer-support-representative","json_url":"https://alion.io/job/verus-aerospace-customer-support-representative.json","meta":{"generated_at":"2026-10-16T13:02:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12400,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3867265},"rest":"https://alion.io/mcp/rest/get_company?id=3867265"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverus-aerospace-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverus-aerospace-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverus-aerospace-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verus-aerospace-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverus-aerospace-customer-support-representative"}]}