{"id":725895,"url":"https://alion.io/job/verve-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":685031,"name":"Verve","domain":"verve.com","url":"https://alion.io/company/verve-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":91,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-01T22:17:02Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-03T02:07:07Z","board_verified":true,"closed_at":null,"days_open":154,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":153},"description":"Who We Are\nVerve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers-no matter the screen or location, no matter who, what, or where a customer is. With offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at verve.com. \n\nVerve For Advertisers is a technology company that empowers brands and agencies to connect moments of discovery and drive measurable outcomes across screens.\nWe’re looking for a motivated and detail-oriented team member join Dataseat’s (dataseat.com) Customer Success team in New York. We’re looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem. You’ll thrive here if you enjoy turning complex challenges into actionable solutions, and you care deeply about delivering great client experiences. Experience with DSPs, mobile programmatic, and campaign analytics is essential. A proactive, thoughtful approach to client relationships and internal collaboration is key.\nWhat You Will Do\nServe as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction\nBuild and maintain strong, long-term relationships with clients, understanding their business goals and challenges\nManage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives\nAnalyze campaign data to identify trends, insights, and areas for improvement\nCollaborate with internal teams to implement optimizations and troubleshoot issues\nDevelop strategic plans to enhance campaign performance and achieve client KPIs\nPrepare and deliver regular performance reports, providing insights and recommendations\nProactively identify growth opportunities within accounts and contribute to long-term success planning\nWork closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions\nProvide feedback to inform product development and feature enhancements\nWhat We Will Need\n5+ years of experience in customer success, ad operations, or programmatic campaign management\nDeep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem\nFamiliarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus\nProven success in driving client growth, retention, and satisfaction\nStrong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth\nSelf-starter with a strong drive to learn, take initiative, and make a meaningful impact\nQuick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership\nExperience mentoring junior team members and collaborating effectively across functions\nBachelor’s degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus\nWhat We Offer\nSome company benefits include:\nHealth, dental, and vision insurance, plus mental health resources\n401(k) match and generous PTO\nPre-tax FSA and HSA plans for Healthcare, Dependent care, and Commuting\nPaid Parental Leave for life’s important milestones\nHybrid work environment (NYC office)\nFree lunch for onsite team members in NYC\nGreater NY-area Residents: We currently have a hybrid remote work policy. All Verve For Advertisers employees living within a 90-minute (one way) commute of our NYC office are expected to be in the office three days per week.\nWe’re open to allowing the right person to learn our industry on the job. We welcome diversity and non-traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords.\nCommunications regarding your application will only come from @jungroup.com or @verve.com email addresses.\nSalary Range\n$120,000—$140,000 USD\nVerve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. \nIf you are a California resident subject to the California Consumer Privacy Act, click here to understand how Verve processes your personal information and how you can exercise your rights.\nIf you are located in the EU or UK visit our privacy policy to understand how Verve processes your personal information and how you can exercise your 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