General Manager

Job Overview

The General Manager leads a profitable growth-oriented business in a specific location (“Market Center”) with full profit and loss responsibility. A General Manager is the comprehensive operations leader of rental uniforms and adjacent products and responsible for service, sales, production, merchandise, human resources, safety, and finance. He/she drives profitability and growth by putting the customer first, while investing in our people by coaching, engaging and motivating behaviors to service our customers.

Responsibilities/Essential Functions

Manage a Market Center (MC) location, possibly with depots and service centers (annual revenue of $10M +).

Drive profitability and growth by obtaining new customers and retaining current customer relationships and maintain the market center's total managed volume.

Use strategic and leadership skills to facilitate employee selection, development, retention, motivation, and strong customer relationships.

Ensure compliance with contracts and company policies and procedures.

Participate in hands-on activities in the Market Center and in other field locations.

Establish a cohesive team between service and production departments to meet organizational goals.

Overall MC results, including but not limited to metrics in Service, Production, Sales, Supply Chain, HR and Finance departments.

Sets clear expectations for each department and leads by example.

Ensure daily efficient operations of location in accordance with established business values, policies and processes.

Implements, administers and evaluates programs and procedures to ensure maximum customer retention.

Develops and maintains valid service agreements, positive service attitude, effective quality assurance, good customer relations and efficient route management.

Implements general price changes when needed and changes prices on specific accounts as needed.

Reviews financial statements, reports and other performance data in a dedicated manner. Measures financial productivity and sales goal achievement to determine areas in need of remediation and improvement.

Personally oversees the proper and timely collection of the Company’s accounts receivables.

Create a pervasive sales culture that fosters team selling via Together in Growth (TIG) and Shared Lead programs.

Proactively supports the generation of new business for the MC. Provides leadership and support for new sales opportunities.

Develop and maintain customer relationships with the Market Centers top customers.

Completes in person meeting for each department head weekly to review performance.

Promote and sustain a safety culture.

Ensures all safety accidents and incidents are timely investigated and reported by department leadership.

Oversees implementation, administration and evaluation of production programs and procedures.

Conduct short and long range planning to ensure achievement of production goals and standards.

Manage merchandise budget and inventory to reduce spend while continually providing adequate supply for the customer base.

Sustain merchandise control billing and collections to recover costs associated with customer lost and ruined goods.

Partner with labor relations or human resources in union or non-union environments to ensure all employee disciplinary action is timely investigated and documented by department leadership

Conduct performance evaluations for department leaders providing specific and details feedback on their management and leadership skills and the attainment of their respective goals and objectives.

Manages the hiring, placement and removal of location’s workforce. Consults and works with staff management on the best action to take in regard to location staffing.

Proactively leads talent development programs and efforts within the MC.

Knowledge/Skills/Abilities

Strategic Agility (Making Complex Decisions): Can solve even the toughest and most complex of problems; great at gleaning meaning from whatever data is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; uses multiple problem-solving tools and techniques.

Building People Capability (Inspiring Others): Is skilled at getting individuals, and teams to perform at a higher level and to embrace change; negotiates skillfully to achieve a fair outcome or promote a common cause; communicates a compelling vision and is committed to what needs to be done; inspires others; builds motivated, high-performing teams; understands what motivates different people.

Accountability for Excellence (Focusing on Action and Outcomes): Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts.

Impact and Influence (Getting Work Done Through Others): Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching for today and for the future.

Organizational Collaboration (Being Organizationally Savvy): Maneuvers well to get things done; knows where to go to get what he/she needs; politically aware and agile; knows what the right thing to do is; presents views and arguments well.

Demonstrated leadership skills with a broad knowledge of management practices and good business analysis/project management skills.

Demonstrated ability to grasp a large, complex, matrix-oriented global business at a base level and use this understanding to set overall strategy and drive business process improvement.

Demonstrated business savvy to effectively communicate and work with other executives in support of achieving business and systems goals.

Strong business planning skills to execute strategic projects with implications for business areas with rapidly evolving business processes. Must possess a balanced perspective on strategic and tactical issues.

Proven ability to manage numerous projects, as well as resources, remotely in a highly dispersed organization.

Proven ability to select top talent and create a productive environment that promotes initiative, innovation, continual learning and development of key personnel for future advancement.

Excellent communication and presentation skills with a wide range of audiences including clients, front line managers and C-level leaders.

Proficient with Microsoft Office and Teams.

Experience/Qualifications

Bachelor's degree or equivalent required.

5-7 years of progressive management responsibility.

Demonstrated success in operations management in a production facility or manufacturing environment.

Considerable knowledge of financial reporting, including profit and loss, sales, and capital expenses.

12-18 months of business-to-business sales preferred.

License Requirements/Certifications

A valid driver’s license is required

Working Environment/Safety Requirements/Physical Requirements

A plant/office environment, in a Market Center. Must walk/maneuver throughout the plant, loading docks, storeroom, and delivery vehicles.

May be exposed to heat, cold, laundry chemicals, fumes, dust, and noise.

Up to 50% of time may be required for travel; to visit customers, engaging in new sales opportunities, attend management meetings. Local or overnight travel within the United States.