{"id":3715530,"url":"https://alion.io/job/vestis-service-manager-2","title":"Service Manager","company":{"id":2897558,"name":"Vestis","domain":"vestis.com","url":"https://alion.io/company/vestis-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T08:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T06:40:30Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Responsibilities:\nOverall Market Center (MC) Service results, including but not limited to, Customer Retention, Growth, Loss and Ruin, Piece Budget, Safety, Employee Retention, Accounts Receivable (AR) Collection, Renewals, Vestis Direct Sales, Customer Satisfaction, Route Sales and Credits\nEffectively evaluate, coach and develop Service personnel, included but not limited to: District Managers and Route Personnel\nAnalyze reports and initiate proper corrective actions for unacceptable trends\nCreate a pervasive sales culture that fosters team selling via Together In Growth (TIG) and Shared Lead programs\nCollaborate and coordinate TIG opportunity and TIG days between Sales Manager, Account Executives, District Manager (DM) and Route Sales Representatives (RSR)\nCoordinate and direct assistance in the new account installations as directed by General Manager\nManages day to day activities of Customer Service Program(s) for Service Department\nEnsures District Managers visit all required customers each quarter to review growth and service opportunities\nEnsure District Manager conducts weekly Route Performance Meetings with each RSR\nEnsure District Manager is holding RSRs accountable to respond and resolve all Service Requests timely\nSets clear expectations for customer service and leads by example\nEnsure DM spends 60% of time traveling with service professionals on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)\nEnsure DM and RSRs proactively follow up on accounts in jeopardy and resolve service concerns expeditiously\nCoach and assist DM on how to negotiate and secure renewal agreements with existing customers that protect pricing and profitability\nRecruit, select and hire DM and Route Sales employees\nComplete one on one meeting with each DM once per week to review trend performance, coach and identify opportunities for improvement.\nDeliver and participate in training to ensure customer retention and service goals are met\nDaily contact (via remote means) with DMs to address any pending items/situations to ensure timely resolution.\nConduct performance evaluations for District Managers providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives.\nEnsures DMs are effectively collecting on accounts receivable and assist when necessary\nEnsure DM protects and manages merchandise control processes\nPromote and sustain a safety culture\nInvestigates and reports on all accidents or incidents, within 24 hours of notification\nMaintain high moral character and business ethics that coincide with Vestis Corporate Standards for business conduct\nSupport an environment of continuous improvement by making suggestions and implementing where possible\nLead meetings and complete necessary administrative work to improve customer satisfaction\nDirectly resolve or elicit expertise of company staff personnel in resolution of all matters pertaining to the profitable, safe and efficient operation of the Market Center.\nMaintain compliance with all Federal, State and Local laws and regulations that affect Market Center Comply with Federal Regulations and Company safety policies and practices to promote safety awareness in the Market Centers.\nPerform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.\n70% of time spent in MC Service Department driving execution of service processes to meet expected results. 30% of the time in the field teaching, training and developing District Managers (only exception: if route(s) directly report to them, 60% of the time in the MC Service Department, 40% of the time in the field)\nService Manager with routes reporting directly to them will be responsible for above mentioned areas as well as:\n20% of time is spent traveling visiting customer locations (required visits and/or day to day situation follow up) and/or conducting route observations to identify customer satisfaction and growth opportunities\nEnsure their direct RSRs respond to and resolve all Service Requests timely\nCoordinate collections for accounts receivable with their direct routes\nCompletes in person Route Performance meeting with each direct RSR once per week to review trend performance, coach and identify opportunities for improvement.\nDaily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution\n\nQualifications:\nBachelor’s degree in related field or equivalent experience.\nProduction management and customer service experience.\nProfit and loss responsibility.\nSignificant customer interface and service responsibilities.\nConsiderable knowledge of financial information relating to profit and loss sales and capital expenses.\nDemonstrated ability to successfully interface with a variety of organizational functions to get the job done.\nConsiderable negotiation skills.\nComputer proficiency.\nExposure to sales function preferred.\nStrong operations management background.\nConsiderable skills in management, human relations and communication.\nProduction planning, maintenance or warehouse operations preferred.","description_format":"text","description_chars":5214,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Workwear & Uniforms"],"lifecycle":[{"event":"open","at":"2026-11-04T00:37:02Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/vestis-service-manager-2","json_url":"https://alion.io/job/vestis-service-manager-2.json","meta":{"generated_at":"2026-11-06T07:43:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2897558},"rest":"https://alion.io/mcp/rest/get_company?id=2897558"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvestis-service-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvestis-service-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvestis-service-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vestis-service-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvestis-service-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3715530}},{"tool":"search_jobs","arguments":{"company":"vestis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3715530},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}