{"id":4296019,"url":"https://alion.io/job/vesync-co-ltd-sr-help-desk-administrator","title":"Sr. Help Desk Administrator","company":{"id":686000,"name":"Vesync Co., Ltd","domain":"vesync.com","url":"https://alion.io/company/vesync","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":78,"open_postings":25,"ghost_share":0.36,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tustin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-13T20:48:20Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T01:14:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Company:\nVeSync is a portfolio company with brands that cover different categories of health & wellness products. We wouldn’t be surprised if you have one of our Levoit air purifiers in your living room or a COSORI air fryer whipping up healthy and delicious meals for you every night.\nWe’re a young and energetic company, we’ve had tremendous success, and we are constantly growing our team. As we garner more industry attention - just check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot - we also need driven and talented people to join our team.\nThat brings us to you, and what you’ll be joining. Our teams are smart and diligent and take ownership of their work - they’re confident in their work but know how to collaborate with open ears and a spirit of learning. If you’re down-to-earth, approachable, and easy to strike up a conversation with, this may be a great fit for you.\nCheck out our brands:\nlevoit.com | cosori.com | etekcity.com | pawsync.com\nThe Opportunity:\nThe IT Helpdesk Administrator provides technical support, system administration, and operational management across a hybrid infrastructure consisting of Windows-based environments in both office and cloud platforms (e.g., Microsoft 365, Azure). This role supports end-users, maintains endpoint standards, manages identity and access, and ensures the reliability, security, and performance of core IT systems.\nThe ideal candidate is customer-centric, highly organized, and capable of troubleshooting diverse issues ranging from desktop support to network connectivity and cloud service administration.\nWhat you will do at VeSync:\nEnd-User Support\nServe as primary point of contact for Level 1 and Level 2 helpdesk tickets.\nTroubleshoot issues with Windows 10/11, Office applications, Outlook, VPN, printers, and other end-user technologies.\nProvide remote and in-person support for hardware, software, and connectivity issues.\nAssist new hires with onboarding, account setup, and device deployment.\n System Administration (Windows & Cloud)\nManage and maintain Active Directory, Azure Active Directory / Entra ID, and identity lifecycle processes.\nAdminister Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and security policies.\nPerform routine Windows Server tasks such as user/group management, GPO updates, patching, and monitoring.\nSupport hybrid AD environments, including synchronization, SSO, and MFA configurations.\nEndpoint & Device Management\nDeploy, configure, and manage endpoints using tools such as Intune, Autopilot, or other MDM solutions.\nMaintain standardized images, profiles, and compliance policies for desktops and laptops.\nMonitor endpoint health, performance, and security posture.\n Network & Infrastructure Support\nAssist with basic network troubleshooting (DNS, DHCP, Wi-Fi, VPN, firewalls).\nSupport on-premises servers, virtualization platforms (VMware/Hyper-V), and storage systems as needed.\nCollaborate with senior engineers on infrastructure changes, upgrades, and security improvements.\n Security & Compliance\nEnforce security best practices, including MFA, conditional access, patch compliance, and endpoint protection.\nAssist with audits, asset tracking, and vulnerability remediation.\nMonitor and escalate suspicious activity or security incidents.\nDocumentation & Process Improvement\nMaintain accurate documentation for systems, procedures, and knowledge base articles.\nRecommend and implement improvements to helpdesk workflow and system reliability.\nParticipate in IT projects involving migrations, deployments, and new technology rollouts.\nWhat you bring to the role:\n4-6 years of experience in IT support or system administration.\nStrong knowledge of Windows OS, Windows Server, and Microsoft 365 administration.\nExperience with Active Directory, Azure AD/Entra ID, and GPOs.\nFamiliarity with cloud services (Azure preferred).\nHands-on experience with endpoint management tools (Intune, SCCM, or equivalent).\nUnderstanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).\nExcellent communication, troubleshooting, and customer-service skills.\nLocation:\nThis is an on-site, office-based role in Tustin, CA.\nSalary:\nStarting at $75K annually\nPerks and Benefits:\n100% covered Medical/Dental/Vision insurance for employee AND spouse + dependents!\n401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting\nGenerous PTO policy + paid holidays\nLife Insurance\nVoluntary Life Insurance\nDisability Insurance\nCritical Illness Coverage\nAccident Insurance\nHealthcare FSA\nDependent Care FSA\nTravel Assistance Program\nEmployee Assistance Program (EAP)\nFully stocked kitchen","description_format":"text","description_chars":4686,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home 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