{"id":3717452,"url":"https://alion.io/job/veta-virtual-customer-onboarding-specialist","title":"Customer Onboarding Specialist","company":{"id":4416548,"name":"Veta Virtual","domain":"vetavirtual.com","url":"https://alion.io/company/vetavirtual","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["DE","FR","GB","AR","AT","BE","BR","BG","CO","HR","CZ","DK","FI","HU","IE","IT","MX","NL","NO","PL","RO","ES","SE","CH","AI","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO"],"hiring_countries_total":80,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T22:45:16Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-13T01:06:12Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Launch Your Next Successful Chapter with Veta Virtual!\n Competitive Salary in USD | 100% Remote | Performance Incentives | Customer Facing Onboarding Role\nVeta Virtual is hiring a Customer Onboarding Specialist for one of our high growth clients in the fintech and cryptocurrency industry. This is not a back-office data entry role. You will be the first friendly voice that new business partners meet. You will guide them step by step, from the first hello to a fully approved account, so they feel confident and supported from day one.\nYour Role:\nAs a Customer Onboarding Specialist, you will work with business owners who host the client’s cryptocurrency kiosks in their locations. You will explain what is needed, collect and check their documents, and work with internal teams until each case is approved. Your success will be measured by smooth, accurate, and on-time onboarding. Your day to day will involve:\nActing as the main onboarding contact for new business hosts, explaining requirements, answering questions, and sharing clear next steps.\nCollecting business information, Know Your Customer (KYC) documents, ownership details, and other onboarding materials, following company procedures.\nReviewing each submission for completeness, accuracy, and consistency, and following up quickly on missing items or differences.\nEntering host information and documents into the right systems and keeping every record accurate and current.\nWorking with the Compliance team on reviews, document requests, and escalations, and tracking each case until approval.\nMonitoring progress on every case, solving delays early, and keeping hosts and internal teams informed.\nPartnering with Sales, Operations, and Host Success colleagues so each host moves smoothly from onboarding to ongoing support.\nHandling sensitive business and personal information with care, following privacy and security rules.\nSpotting repeated onboarding problems and recommending better messages, workflows, and documents.\nTracking onboarding activity, completion times, and open requirements.\nWhat You’ll Need:\nAt least one year of experience in customer onboarding, customer support, account coordination, operations, or a similar role.\nStrong attention to detail and experience reviewing documents or keeping accurate customer records.\nClear written and verbal communication, with the ability to explain requirements to business owners in simple terms.\nStrong organization and follow-up skills, including the ability to prioritize many cases and meet deadlines.\nComfort using CRM platforms, document management systems, Microsoft Office, and other business tools.\nSound judgment with confidential information and a clear sense of when to escalate.\nHighly self-motivated and able to stay productive in a fully remote setting.\nComfort and skill using AI tools to support research and daily productivity is a strong plus.\nBonus: experience with KYC, business verification, or customer due diligence.\nBonus: experience supporting business customers in financial services, fintech, payments, or cryptocurrency.\nBonus: familiarity with business formation documents and ownership information.\nTo be considered for this role, you must be currently based in Latin America (LATAM) or Europe.\nWhat We Offer:\n Competitive salary in USD, paid consistently every month, no matter where you are.\n Performance based incentives, so your results are recognized and rewarded directly.\n 10 paid vacation days per year plus all U.S. federal holidays.\n 100% remote, work from anywhere in LATAM or Europe with a professional home setup.\n A fast paced, high growth environment at the forefront of the global fintech and cryptocurrency industry, where your work helps new partners go live.\n A collaborative, high trust culture through Veta Virtual and our client, where your performance is celebrated and your growth is taken seriously from day one.\nReady to Apply?\nIf you are organized, detail-minded, and love helping people get things right, apply now and launch your next chapter with Veta Virtual.\nOnce you apply, you will be invited to complete two short two minute video questios as part of our screening process. It is your first opportunity to show us your communication style, your energy, and what makes you the right person for this role. We can’t wait to meet you!","description_format":"text","description_chars":4326,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Argentina","iso":"AR","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Brazil","iso":"BR","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Colombia","iso":"CO","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Czech 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