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Please only apply if you're available for this schedule.\nVeta Virtual is hiring a Customer Service Representative to join our own fast-growing call center team. You'll be the friendly, professional voice of the businesses we support - answering their calls with warmth, energy, and polish, so every caller feels valued and heard. If you're outgoing, positive, and love making people's day better over the phone, this role was made for you.\nYour Role:\nManaging inbound calls professionally for a diverse range of businesses and professionals - becoming the trusted voice of each client.\nAddressing callers' needs with empathy and professionalism, taking accurate messages and delivering them promptly.\nBooking appointments with user-friendly scheduling tools and transferring calls efficiently, following established protocols.\nBuilding strong relationships with clients by understanding their unique requirements and adapting your approach to each business.\nCollaborating with the team to continuously improve service quality - and keeping the energy up while you do it.\nWhat You'll Need:\n2-3 years of proven experience in a similar role, such as customer service, call center, or phone-based support.\nExceptional communication skills with a strong command of English, written and spoken.\nAn outgoing, energetic, and positive personality, with a strong sense of responsibility and commitment to excellence.\nQuick learning ability and familiarity with AI tools.\nA minimum typing speed of 50 WPM.\nA quiet work environment, reliable equipment, and a stable internet connection.\nAvailability for a 9-hour shift between 9:00 AM and 9:00 PM Eastern Time, Monday to Friday.\nTo be considered for this role, you must be currently based in Latin America (LATAM) or Europe.\nWhat We Offer:\n A fully paid training period to help you get started strong.\n Competitive pay based on your experience, plus very competitive monthly performance and attendance bonuses.\n 20 paid days off per year after the training period.\n The flexibility of working from home.\n Real growth - almost everyone on our team started as a CSR - with regular reviews and feedback to recognize achievements and support your career.\n A friendly, supportive culture with company-wide and team events that build strong connections.\nReady to Apply?\nWe're looking for top performers, so let your vibrant, energetic personality shine. 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