{"id":2943076,"url":"https://alion.io/job/veterans-tier-2-technician","title":"Tier 2 Technician","company":{"id":688531,"name":"Veterans","domain":"veterans.co","url":"https://alion.io/company/veterans-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OneDrive","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Zscaler","optional":false}],"status":"closed","first_seen_at":"2026-10-20T14:51:54Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T00:17:11Z","board_verified":false,"closed_at":"2026-10-24T00:17:11Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"IT Support Technician - Deskside\nClassification: Non-Exempt\nLocation: 1100 L. Street NW Washington, DC\nClearance: Secret\nResponsibilities:\nProvide 2nd level escalation support to the Tier 1 Help Desk.\nProvide remote and on-site troubleshooting for hardware and software support.\nResolve Call Center Tech Support tickets and provide desk-side support to onsite customers.\nInstall, monitor, troubleshoot, replace, and support:Multiple software solutions from multiple vendors outside of MS Office\nPrinters/printer consumables, multi-function devices/multi-function device consumables, and imaging scanners\nMobile devices or VTC issues\nWiFi or local and wide area networks or connectivity issues\nData storage systems, Active Directory, and other third-party software.\n\nDocument Incidents and Work Orders with detailed break-fix steps and resolution in ticket tracking system.\nWork with VIPs, providing a “white glove” service where necessary.\nMonitor and update all incidents and requests, including calls assigned to external suppliers/vendors.\nReassign or escalate incidents and requests to appropriate support level, third parties or other teams where appropriate level of discussion of issues with colleagues will be conducted.\nTrack all work, inventory, and projects using a ticketing system\nProvide assistance and participate on new project(s) testing and deployment/delivery.\nTravel to all client sites in the Washington, DC National Capitol Region as needed for break/fix tickets.\nWork with vendors as it pertains to software and hardware troubleshooting, repair, replacement and personnel escort.\nParticipate in project deployment.\nProvide input and update knowledge base as necessary.\nCoordinate the logistics of and conduct the movement of assets and equipment to various client's facilities when needed.\nMaintain an organized resource/hardware furnished storage room(s).\nDocument, update and close tickets according to defined service level agreement requirements.\nProvide support and participate in asset management analysis and data governance.\nQualifications:\nHigh School Diploma.\nMinimum 4 years’ experience working in support of desk side services with specific focus on supporting executive VPVIP levels and their assistants.\nClearance: Must have a Secret clearance\nMust have all or one of the following current certifications:MCP (Microsoft Certified Professional)\nGoogle IT Support\nHDI-CSR\n\nKnowledge of Microsoft Management Console tools, specificallyActive Directory (AD) for user and computers\nTerminal services\nVPN technologies like ZScaler\nWindows OS Imaging tools\n\nMust be self-motivated to learn and sharpen technology knowledge and skills along with business processes.\nExperience preferred troubleshooting and configuring:OneDrive/Azure/Office 365/MS Teams/Sharepoint\nVPN (vendor agnostic)\nPrint services\nBomguar/Beyond Trust\nBitlocker\nServiceNow\n\nExcellent verbal and written communication skills\nProfessionally organized and dressed\nData entry skills that clearly explain how problems were fix\nCustomer focused and service oriented\nAttentive to details\nAble to multi-task.\nAbility to work individually and within a team environment with little supervision.\nCompensation: $50,000 - $120,000\nAbout Us\nIntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. 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