{"id":1151088,"url":"https://alion.io/job/veterinary-emergency-group-customer-experience-coordinator-relief-chantilly-va","title":"Customer Experience Coordinator (Relief) - Chantilly, VA","company":{"id":690181,"name":"Veterinary Emergency Group","domain":"veg.com","url":"https://alion.io/company/veg-3","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":178,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Chantilly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1107},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T15:39:57Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T08:55:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ABOUT VEG\nIn 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies!\nAt VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.\nThis also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.\nVEG is a 2025 and 2026 certified Great Place to Work®.\nTHE JOB\nAs a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation-so you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say YES and put pets and customers experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. \nWHAT YOU’LL DO\nGreet every customer with warmth and urgency, whether in person, over the phone, or online\nOversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly\nDeliver personalized, memorable experiences-always looking for creative ways to say “yes” to customer needs\nListen with empathy, resolve concerns quickly, and anticipate issues before they escalate\nKeep nursing team and doctors updated on customer needs for a seamless care experience\nProvide confidential, compassionate guidance on financial options and end-of-life decisions\nProcess payments accurately while protecting personal and financial information\nFollow up with customers after visits to check on their pet’s care and strengthen relationships\nCelebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital\nWHAT YOU NEED \n2+ years of experience in a customer service role \nAdvanced proficiency in computer programs and practice management software \nHighly organized, with strong attention to detail \nStrong communication skills; able to interact positively with anyone and everyone \nThe ability to multitask and thrive amid chaos\nHigh emotional intelligence, able to read a room and plan and act accordingly \nAdaptable and amenable in high stakes environments \nProblem solving skills and a focus on innovation\nMust be willing to work in a noisy environment with strong or unpleasant odors\nAvailability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs\nWork well in a fast-paced environment with people from all backgrounds and different personality types\nWHO YOU ARE\nEmpathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives\nHave a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments\nFeel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results \nCurious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge\nHOW WE INVEST IN YOU\nCompetitive compensation\nFlexible work schedules to support your life outside of work\nGenerous employee referral program, so our awesome people can bring in more awesome people\nAnd the little (big) things, like comfy scrubs, cool VEG swag, food in the fridge for when you’re hungry\nDEI\nAt VEG, diversity is not just a word-it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated.\nWe are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.","description_format":"text","description_chars":5194,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Emergency Medicine","Hospitals & Clinics"],"lifecycle":[{"event":"open","at":"2026-09-23T17:43:13Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:1","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/veterinary-emergency-group-customer-experience-coordinator-relief-chantilly-va","json_url":"https://alion.io/job/veterinary-emergency-group-customer-experience-coordinator-relief-chantilly-va.json","meta":{"generated_at":"2026-09-24T09:54:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}