{"id":1756756,"url":"https://alion.io/job/veterinary-emergency-group-manager-knowledge-strategy-and-operations","title":"Manager, Knowledge Strategy and Operations","company":{"id":690181,"name":"Veterinary Emergency Group","domain":"veg.com","url":"https://alion.io/company/veg-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":184,"ghost_share":0,"stale_share":0.989,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["White Plains, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-02T20:15:27Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-19T10:44:21Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"ABOUT VEG\nIn 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.\nWe’re rethinking emergency care from every angle-from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible-ensuring our hospitals and people have everything they need to help pets and their families.\nVEG is a 2025 and 2026 certified Great Place to Work®.\nTHE JOB\nAt VEG, we find a way to say YES-and this role brings that mindset to how VEGgies find, trust, and use knowledge. As VEG grows, our teams need fast access to clear, current information they can act on.\nAs Manager, Knowledge Strategy and Operations, you’ll build and run how knowledge works across VEG-creating clear standards for how information is organized, owned, maintained, and found. You’ll partner with subject-matter experts across the business and with our ServiceNow team to turn distributed expertise into trusted, useful knowledge.\nYou’ll help VEGgies find answers faster, strengthen ownership of knowledge across teams, and build smarter self-service through search insights, feedback, virtual agents, AI, and automation.\nWHAT YOU’LL DO\nKnowledge Strategy: Build and run the standards for how knowledge is created, organized, owned, reviewed, updated, and retired across VEG.\nKnowledge Operations: Prioritize and improve the existing knowledge library while creating sustainable processes that keep information current as VEG grows.\nShared Ownership: Partner with subject-matter experts across functions to clarify ownership, maintain content, and resolve guidance that is missing, conflicting, or overlapping.\nKnowledge Experience: Partner with our ServiceNow and technology teams to improve how VEGgies search for, find, and use information.\nInsights and Innovation: Use search behavior, support patterns, feedback, virtual-agent data, and AI experimentation to identify gaps and continuously improve self-service.\nWHAT YOU NEED\n5+ years of experience in knowledge management, content operations, digital workplace, employee self-service, or a related field, including experience building or significantly improving an enterprise knowledge program.\nExperience designing and operating knowledge governance and information architecture, including content ownership, taxonomy, review cycles, lifecycle management, and large-scale content cleanup or migration.\nStrong writing, editing, and cross-functional influence, with experience turning complex subject-matter expertise into clear guidance and aligning stakeholders without direct authority.\nExperience with enterprise knowledge or self-service platforms and using search analytics, support trends, or user feedback to improve the experience; ServiceNow, virtual-agent, automation, or AI-enabled knowledge experience is a plus.\n4 days in office required; HQ located in White Plains, NY.\nWHO YOU ARE\nEmpathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives\nHave a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments\nFeel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results \nCurious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge\nHOW WE INVEST IN YOU\nCompetitive Compensation Including ($100,000 - $120,000) + bonus + benefits.\nComprehensive health and wellness benefits that start on day one, and access to free therapy or counseling\nPaid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families\nUnlimited PTO to use for vacation or sick days-however you need it! \nGenerous employee referral program, so our awesome people can bring in more awesome people.\nAnd the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!!\nCompany laptop and a monthly cell phone reimbursement\nBETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ \nOur hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results-all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.\nDEI\nAt VEG, diversity is not just a word-it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated.\nWe are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.","description_format":"text","description_chars":6045,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-03T11:00:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21","filings_12m":21,"filings_prev_12m":16,"green_card_filings_12m":0,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.566,"p_room":0.9,"age_days":16,"expected_fill_days":38,"reasons":["conf:2","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/veterinary-emergency-group-manager-knowledge-strategy-and-operations","json_url":"https://alion.io/job/veterinary-emergency-group-manager-knowledge-strategy-and-operations.json","meta":{"generated_at":"2026-10-19T13:24:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9645,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690181},"rest":"https://alion.io/mcp/rest/get_company?id=690181"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveterinary-emergency-group-manager-knowledge-strategy-and-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveterinary-emergency-group-manager-knowledge-strategy-and-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveterinary-emergency-group-manager-knowledge-strategy-and-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veterinary-emergency-group-manager-knowledge-strategy-and-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveterinary-emergency-group-manager-knowledge-strategy-and-operations"}]}