{"id":2736414,"url":"https://alion.io/job/veterinary-practice-partners-lead-veterinary-receptionist-3","title":"Lead Veterinary Receptionist","company":{"id":684504,"name":"Veterinary Practice Partners","domain":"veterinarypracticepartners.com","url":"https://alion.io/company/veterinarypracticepartners","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["East Greenbush, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T15:17:32Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T14:17:03Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Lead Client Service Representative - Veterinary Practice\nSalary: $25-$29 per hour, based on the candidate's skills, experience, and qualifications.$1,500 Sign On Bonus!\nSchedule: This is a full-time position. Hospital hours are Monday and Wednesday from 7:00 AM to 7:30 PM; Tuesday, Thursday, and Friday from 7:00 AM to 6:30 PM; and Saturday from 7:30 AM to 12:30 PM (every other Saturday required). The hospital is closed on Sundays.\nEast Greenbush Animal Hospital is hiring a full-time Lead Client Services Representative to be the knowledgeable, welcoming leader at our front desk, setting the standard for client service and team excellence. Guide and mentor the front desk team while ensuring smooth workflow and exceptional client experiences. Confidently discuss procedures, coordinate appointments, and anticipate client needs to support stronger relationships and better patient care.\nWhat to Expect\nAs you join our mission, expect to be supported in your work and home life with:\nA comprehensive benefits package, including medical, dental, and vision insurance\nPaid time off and a 401(k) plan for full-time employees\nProfessional development opportunities\nEmployee pet discount because we know your pets are family, too.\nKey Responsibilities\nDeliver outstanding, compassionate client service and set the tone for the front desk\nAct as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching\nAssist with training and onboarding new front desk team members. Resolving conflicts among front desk staff members.\nScreening telephone calls calmly, professionally, and empathetically and assisting Practice Manager with escalated calls.\nEnsure accurate scheduling, check-in/check-out, and client communication\nMaintain strong knowledge of hospital services, policies, and pricing\nSupport daily workflow by communicating effectively with doctors, technicians, and management\nHelp ensure phones, emails, and online requests are handled promptly and consistently\nModel reliability, professionalism, and a positive attitude\nAssist with front desk coverage and scheduling needs as necessary\nEnsure accurate invoicing, estimates, and payment processing\nHelp maintain organization and efficiency at the front desk\nIdentify opportunities to improve client experience and front desk processes\nAdapt easily in a fast-paced, emotional, and ever-changing environment\nQualifications:\n2 years of veterinary experience is required.\nStrong leadership and organizational skills.\nExcellent communication and interpersonal abilities.\nProficiency in veterinary software systems is a plus.\nA genuine love for animals and a desire to contribute to their well-being.\nAbout East Greenbush Animal Hospital\nEast Greenbush Animal Hospital is a progressive 5-doctor small animal practice near Albany, NY, founded by Dr. Debbie Chew and Dr. Chris Rocchio in 2003. We are located two hours from NYC and Boston and at the gateway to the Adirondacks.\nThe staff at the East Greenbush Animal Hospital is proud to offer quality and compassionate veterinary health care to the people and pets of the Capital District. We are a full-service animal hospital that offers preventative veterinary care, orthopedic and soft tissue surgery, dentistry with dental radiography, internal medicine, digital x-ray and ultrasound. Our hospital is paperless and well-equipped with a full suite of general practice equipment, including digital x-ray in a brand-new dental room, dual-table surgical suite, therapy laser, and ultrasound. The open floor plan of our 7,200 square foot, state-of-the-art facility is designed to maximize comfort and minimize stress for both our patients and their owners.","description_format":"text","description_chars":3675,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-16T19:11:13Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:1","stale_co","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/veterinary-practice-partners-lead-veterinary-receptionist-3","json_url":"https://alion.io/job/veterinary-practice-partners-lead-veterinary-receptionist-3.json","meta":{"generated_at":"2026-10-21T15:05:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21523,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684504},"rest":"https://alion.io/mcp/rest/get_company?id=684504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveterinary-practice-partners-lead-veterinary-receptionist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveterinary-practice-partners-lead-veterinary-receptionist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveterinary-practice-partners-lead-veterinary-receptionist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veterinary-practice-partners-lead-veterinary-receptionist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveterinary-practice-partners-lead-veterinary-receptionist-3"}]}