{"id":2056004,"url":"https://alion.io/job/veterinary-practice-partners-veterinary-receptionist-35","title":"Veterinary Receptionist","company":{"id":684504,"name":"Veterinary Practice Partners","domain":"veterinarypracticepartners.com","url":"https://alion.io/company/veterinarypracticepartners","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T22:25:26Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T05:49:54Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Veterinary Client Service Representative\nBaltimore, MD | Full-Time\n“Great veterinary medicine starts with great people.”\nAt Stevenson Village Veterinary Hospital, we believe exceptional veterinary care begins with compassion, communication, and teamwork. Since 1996, we've been dedicated to providing high-quality care to pets while building lasting relationships with the people who love them.\nWe're looking for a compassionate, dependable, and team-oriented Veterinary Client Service Representative who understands that the client experience begins long before a pet enters the exam room. You'll be the welcoming face at the front desk, the reassuring voice on the phone, and an important connection between our clients and medical team.\nThis role is about more than answering phones and scheduling appointments. It's about helping people feel heard, supporting your teammates, and making a difference in the lives of pets and their families-even on the challenging days.\nIf you take pride in doing the right thing, communicating thoughtfully, and supporting the people around you, we'd love to meet you!\nWhat You Can Expect\nWe believe a great workplace is built on mutual respect, shared responsibility, and a genuine commitment to one another. At Stevenson Village Veterinary Hospital, you'll find:\nA supportive team culture that values compassion, collaboration, and mutual respect.\nOpportunities to learn and grow in your veterinary knowledge and professional skills.\nComprehensive benefits, including medical, dental, and vision insurance, paid time off, and a 401(k) plan for eligible full-time employees.\nAn annual workwear stipend to help you feel comfortable and confident at work.\nEmployee pet discounts because we know your pets are family, too.\nCompensation: $15-$20 per hour, based on experience, skills, and qualifications.\nSchedule: Full-time, Monday-Friday, with rotating Saturday shifts (8:45 AM-1:00 PM).\nWeekday shifts include:\nOpening shift: 7:00 AM-6:15 PM\nMorning shift: 7:00 AM-1:00 PM\nAfternoon shift: 12:00 PM-6:15 PM\nFlexible scheduling options are available when possible.\nWhat You'll Do\nAs a Veterinary Client Service Representative, you'll help create a smooth, welcoming, and compassionate experience for every client and patient.\nClient Experience & Communication\nWelcome clients and patients warmly and professionally, both in person and over the phone.\nManage a multi-line telephone system and respond to questions about appointments, prescriptions, medical records, and hospital services.\nListen carefully to client concerns and ensure questions and messages reach the appropriate medical team member.\nApproach sensitive conversations, including euthanasia scheduling and end-of-life care, with empathy and discretion.\nHelp navigate difficult interactions with professionalism, knowing when to involve leadership.\nScheduling & Hospital Operations\nSchedule appointments, confirm visits, and maintain an organized appointment book.\nManage check-in and check-out, process payments, explain invoices, and schedule follow-up care.\nMaintain accurate client and patient records in our practice management software.\nCoordinate with the medical team to support efficient patient flow and minimize communication gaps.\nHelp maintain a clean, organized, and welcoming reception area.\nTeamwork & Professional Responsibilities\nCommunicate client concerns promptly and identify urgent messages for appropriate medical team review.\nComplete assigned responsibilities accurately and within expected timeframes.\nFollow established hospital policies, procedures, and workflows.\nTake responsibility for assigned tasks, communicate when assistance is needed, and ensure outstanding items are appropriately handed off.\nPromptly communicate errors, concerns, or potential problems to the appropriate team member.\nProtect client confidentiality and handle sensitive information professionally.\nWork collaboratively with veterinarians, technicians, assistants, and fellow client service team members.\nWhat We're Looking For\nWe want someone who brings both the necessary skills and the right approach to working with people.\nRequired qualifications:\nAt least one year of veterinary reception or veterinary client service experience.\nExperience with veterinary practice management software; Cornerstone experience preferred.\nFamiliarity with veterinary terminology, common appointment types, vaccination protocols, and prescription refill workflows\nStrong organizational skills and attention to detail.\nExcellent verbal and written communication skills.\nThe ability to remain calm, compassionate, and professional during busy periods or emotionally difficult conversations.\nComfort working around dogs and cats of varying sizes, breeds, and temperaments, including fearful or reactive patients.\nJust as important, you're someone who values teamwork, communicates thoughtfully, and takes pride in doing your best. You're comfortable asking questions, learning from others, and using feedback as an opportunity to grow. You understand that great patient care happens when everyone contributes, supports one another, and takes pride in the work they do.\nOur Core Values\nOur values guide how we care for our patients, serve our clients, and work together as a team.\nIntegrity: We take responsibility for our work and do the right thing.\nCompassion: We treat our patients, clients, and teammates with kindness and empathy.\nTeamwork: We support one another, share responsibility, and succeed together.\nCommunication: We listen, ask questions, share information, and follow through.\nPositive Attitude: We approach challenges with flexibility and a solution-focused mindset.\nThese aren't just words on a page. They're the standards we strive to uphold every day. We know veterinary medicine can be demanding, and we don't expect perfection. We value people who are willing to learn, communicate honestly, and help make our team stronger.\nAbout Stevenson Village Veterinary Hospital\nStevenson Village Veterinary Hospital is a full-service small-animal practice serving Baltimore and the surrounding communities. Since 1996, our team has provided compassionate, high-quality veterinary care through preventive medicine, diagnostics, surgery, dentistry, and more.\nWe believe excellent medicine and an exceptional client experience go hand in hand. Our goal is to build lasting relationships with our clients, support the people who make our work possible, and create an environment where pets and their families feel cared for.\nIf you're looking for a team where your work matters, your voice is valued, and compassion extends to both patients and people, we invite you to apply.\nWe look forward to meeting you!","description_format":"text","description_chars":6709,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-07T23:47:35Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.623,"p_room":0.9,"age_days":14,"expected_fill_days":30,"reasons":["conf:0","stale_co","wave","win:mid","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/veterinary-practice-partners-veterinary-receptionist-35","json_url":"https://alion.io/job/veterinary-practice-partners-veterinary-receptionist-35.json","meta":{"generated_at":"2026-10-22T07:03:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2428,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684504},"rest":"https://alion.io/mcp/rest/get_company?id=684504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveterinary-practice-partners-veterinary-receptionist-35"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveterinary-practice-partners-veterinary-receptionist-35"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveterinary-practice-partners-veterinary-receptionist-35"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veterinary-practice-partners-veterinary-receptionist-35\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveterinary-practice-partners-veterinary-receptionist-35"}]}