{"id":2952401,"url":"https://alion.io/job/veterinary-practice-partners-veterinary-receptionist-50","title":"Veterinary Receptionist","company":{"id":684504,"name":"Veterinary Practice Partners","domain":"veterinarypracticepartners.com","url":"https://alion.io/company/veterinarypracticepartners","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Henrietta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T17:34:28Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T13:13:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Ark Veterinary Hospital & Urgent Care is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature. \nQualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting. \nWhat to Expect \nAs you join our mission, expect to be supported in your work and home life with: \nA comprehensive benefits package, including medical, dental, and vision insurance\nPaid time off and a 401(k) plan for full-time employees\nProfessional development opportunities\nEmployee pet discount because we know your pets are family, too.\nSalary: $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.\nSchedule: This is a full-time position. The hospital is open 7 days a week. Monday - Saturday 8 am - 8 pm, and Sunday 9 am - 8 pm. Rotating weekends and some closing shifts (8 pm), along with some holidays (10 am - 6 pm). Option to work three long shifts and one short shift to reach 40 hours, allowing for three days off each week.\nResponsibilities \nGreet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software\nAnswer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information\nPerform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments\nCommunicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions\nMaintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)\nCoordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow\nMaintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience \nQualifications \nMinimum 1 year of experience as a veterinary receptionist is required\nExperience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred\nKnowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures\nProficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing\nProven customer service skills; ability to manage high-volume client relations with composure and accuracy\nStrong verbal and written communication skills, including active listening and conflict resolution\nComfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients \nAbout Ark Veterinary Hospital and Urgent Care\nArk Veterinary Hospital & Urgent Care has been a trusted part of the Henrietta and Rochester communities since 2018, offering top-quality care for dogs, cats, and exotic pets. Founded by Dr. Christina Seidel, our hospital provides both general veterinary services and urgent care, making us one of the few exotic urgent care centers in the area. We are dedicated to exceptional patient care, community involvement, and supporting local shelters through spay/neuter services and veterinary care.","description_format":"text","description_chars":3840,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-20T20:28:41Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.662,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:0","stale_co","wave","win:early","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/veterinary-practice-partners-veterinary-receptionist-50","json_url":"https://alion.io/job/veterinary-practice-partners-veterinary-receptionist-50.json","meta":{"generated_at":"2026-10-22T15:07:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14713,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684504},"rest":"https://alion.io/mcp/rest/get_company?id=684504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveterinary-practice-partners-veterinary-receptionist-50"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveterinary-practice-partners-veterinary-receptionist-50"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveterinary-practice-partners-veterinary-receptionist-50"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veterinary-practice-partners-veterinary-receptionist-50\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveterinary-practice-partners-veterinary-receptionist-50"}]}