{"id":3053546,"url":"https://alion.io/job/veterinary-practice-partners-veterinary-receptionist-54","title":"Veterinary Receptionist","company":{"id":684504,"name":"Veterinary Practice Partners","domain":"veterinarypracticepartners.com","url":"https://alion.io/company/veterinarypracticepartners","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T23:32:14Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T21:20:38Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"West Side Pet Clinic is seeking a dedicated and client-focused full-time Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. \nWe are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences - including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided. \nWhat to Expect \nAs you join our mission, expect to be supported in your work and home life with: \nA comprehensive benefits package, including medical, dental, and vision insurance\nPaid time off and a 401(k) plan for full-time employees\nStructured onboarding and mentorship covering veterinary workflows, software, and medical terminology\nProfessional development opportunities\nEmployee pet discount because we know your pets are family, too.\nSalary: $17 - $18 per hour, determined by the candidate's skills, experience, and qualifications.\nSchedule: This is a full-time position. 7:45 AM - 5:00 PM, four-day work week. No weekend hours!\nResponsibilities \nGreet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner\nAnswer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information\nPerform client check-out, including payment processing, posting charges, and scheduling future appointments\nProvide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health\nPerform accurate data entry and maintain organized records in the practice management system following onboarding and training\nCommunicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations\nMaintain a clean, organized, and welcoming reception and waiting area \nQualifications \nMinimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment\nProven customer service skills with strong verbal and written communication, including active listening and conflict resolution\nExperience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)\nStrong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment\nProficient in Microsoft Office; comfortable learning new software and workflows\nReliable, punctual, and professional; ability to work independently and as part of a team\nGenuine affinity for animals and comfort working in a clinical setting \nExperience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset. \nAbout West Side Pet Clinic\nWest Side Pet Clinic, established in 2014 in Buffalo, NY, provides high-quality, affordable wellness care for dogs and cats. We focus on preventative medicine, including physical exams, vaccinations, and treatment of common health concerns, while educating pet owners on proactive care. As an AAHA-accredited clinic, we’re committed to compassionate, accessible veterinary services that help pets thrive and support their families.","description_format":"text","description_chars":3738,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-22T02:50:04Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.662,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:2","stale_co","wave","win:early","comp:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/veterinary-practice-partners-veterinary-receptionist-54","json_url":"https://alion.io/job/veterinary-practice-partners-veterinary-receptionist-54.json","meta":{"generated_at":"2026-10-27T23:24:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15422,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684504},"rest":"https://alion.io/mcp/rest/get_company?id=684504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveterinary-practice-partners-veterinary-receptionist-54"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveterinary-practice-partners-veterinary-receptionist-54"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveterinary-practice-partners-veterinary-receptionist-54"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veterinary-practice-partners-veterinary-receptionist-54\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveterinary-practice-partners-veterinary-receptionist-54"}]}