{"id":1413264,"url":"https://alion.io/job/vetevolve-client-service-representative","title":"Client Service Representative","company":{"id":684654,"name":"VetEvolve","domain":"vetevolve.com","url":"https://alion.io/company/vetevolve","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":60,"open_postings":79,"ghost_share":0.671,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-28T17:00:26Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-05T01:42:14Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"Who is VetEvolve?\nVetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams. \nGuided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.\nClient Service Representative | Mixed Pet Veterinary Hospital | Charlotte, North Carolina\nCompensation: $19.50-$24/hour, commensurate with licensure and experience\nPosition Summary: \nThe Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. \nPrimary Responsibilities: \nGreet clients and patients promptly and warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. \nComplete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. \nMaintain client communications via phone, email, and mail, including follow-ups and thank-you messages. \nSchedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. \nCommunicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. \nHandle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. \nMaintain accurate patient records, request and attach prior records, and ensure charges are captured. \nComplete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. \nFill veterinary prescriptions accurately and provide instructions to clients. \nAssist with over-the-counter product sales and maintain inventory. \nSupport veterinarians, technicians, and Practice Manager with patient care and administrative tasks. \nMaintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. \nParticipate in opening, closing, and weekend duties as assigned. \nPerform all other duties as assigned. \nQualifications: \nHigh school diploma or equivalent required. \nPrevious experience working with animals preferred; veterinary or animal care background strongly valued. \nBasic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. \nAccurate data entry and record-keeping skills. \nAble to perform basic math for cash handling, billing, and appointment management. \nManual dexterity required for typing, filing, and handling patients or supplies. \nStrong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. \nDemonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations. \nAbility to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. \nComfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday. \nProfessional, neat appearance consistent with hospital standards. \nHours: \nMust be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations \nBenefits: \nWe offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. \nReady to Learn More?\nWe look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.","description_format":"text","description_chars":4681,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-09-28T19:46:06Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.728,"p_room":1,"age_days":5,"expected_fill_days":44,"reasons":["conf:0","stale_co","wave","urgency","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/vetevolve-client-service-representative","json_url":"https://alion.io/job/vetevolve-client-service-representative.json","meta":{"generated_at":"2026-10-05T01:53:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2481,"day_limit":5000,"remaining_today":2519,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}