{"id":1162241,"url":"https://alion.io/job/vetevolve-copy-of-lake-forest-animal-hospital-lead-csr","title":"Copy of Lake Forest Animal Hospital - Lead CSR","company":{"id":684654,"name":"VetEvolve","domain":"vetevolve.com","url":"https://alion.io/company/vetevolve","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":60,"open_postings":73,"ghost_share":0.575,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":145,"computed_at":"2026-09-24T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Forest, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":17,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T22:14:01Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T11:08:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"Who is VetEvolve?\nVetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams. \nGuided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.\nLead Client Service Representative\nCompensation: $13- $17/hour, commensurate with licensure and experience\nPosition Summary: \nThe Lead Client Service Representative (Lead CSR) serves as the primary point of contact for the hospital’s front desk operations and is responsible for ensuring an exceptional client experience from check-in to check-out. In addition to performing all standard CSR duties, the Lead CSR provides day-to-day leadership to the client service team, ensuring adherence to service standards, accuracy in recordkeeping, and smooth coordination between front desk operations and clinical teams. \nPrimary Responsibilities: \nModel and reinforce exceptional client service standards through professional, empathetic, and responsive communication. \nResolve escalated client issues promptly and professionally, ensuring client satisfaction while supporting team accountability. \nPartner with technicians and doctors to coordinate patient flow, ensuring timely and accurate information sharing. \nMaintain a welcoming and organized reception area. \nProvide day-to-day guidance and support to CSRs, ensuring consistency in service delivery and adherence to hospital protocols. \nAssist with hiring, onboarding, training, and mentoring new team members. \nServe as a role model and first point of contact for team questions and support. \nCollaborate with the Practice Manager on staff scheduling, coverage, and performance feedback. \nOversee appointment scheduling accuracy, patient record updates, and charge capture to ensure operational efficiency. \nMaintain client communication standards across phone, email, and written correspondence. \nEnsure accurate financial transactions, deposits, and reconciliation of end-of-day reports. \nSupport hospital inventory management, over-the-counter product sales, and prescription processing. \nPartner with the Practice Manager to identify opportunities to improve front desk workflows, communication, and client satisfaction. \nSupport hospital initiatives and events, including wellness campaigns and client education efforts. \nMaintain compliance with all safety, confidentiality, and patient care protocols. \nPerform all standard CSR duties as needed to support hospital operations. \nOther duties as assigned by the Practice Manager. \nQualifications: \nHigh school diploma or equivalent required. \nMinimum of 3 years of veterinary client service or related experience required. \nPrior leadership or training experience is strongly preferred. \nStrong communication, organizational, and problem-solving skills. \nDemonstrated ability to lead by example and foster a positive, team-oriented work environment. \nProficiency in veterinary practice management software, Microsoft Office, and basic scheduling and billing systems. \nAbility to handle sensitive and emotionally charged situations with professionalism and empathy. \nAbility to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. \nComfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday. \nProfessional, neat appearance consistent with hospital standards. \nHours: \nMust be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations \nCompensation and Benefits: \nWe offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. \nReady to Learn More?\nWe look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.","description_format":"text","description_chars":4487,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Clinics","Veterinary Medicine","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-24T00:22:25Z"}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.662,"p_room":1,"age_days":0,"expected_fill_days":145,"reasons":["conf:2","stale_co","urgency","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/vetevolve-copy-of-lake-forest-animal-hospital-lead-csr","json_url":"https://alion.io/job/vetevolve-copy-of-lake-forest-animal-hospital-lead-csr.json","meta":{"generated_at":"2026-09-24T11:27:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}