{"id":3622717,"url":"https://alion.io/job/vetevolve-help-desk-analyst","title":"Help Desk Analyst","company":{"id":684654,"name":"VetEvolve","domain":"vetevolve.com","url":"https://alion.io/company/vetevolve","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":60,"open_postings":81,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-11-02T16:26:43Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T18:29:00Z","board_verified":false,"closed_at":"2026-11-03T18:29:00Z","days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Who is VetEvolve?\nVetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams. \nGuided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.\nHelp Desk Analyst | VetEvolve | Remote\nSalary Range: $60,000/year commensurate with licensure and experience\nPosition Summary: \nWe are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. You will play a critical role in supporting over 50 veterinary practice locations across the eastern United States. This role is ideal for someone who thrives in a fast-paced, customer-focused environment and is passionate about solving technical challenges. While primarily remote, this role may involve occasional travel to local clinics to ensure hardware and local networking are functioning optimally. \nPrimary Responsibilities:\nRespond to all incoming support requests via the Jira Service Desk ticketing system, email, Teams chats and phone. \nTroubleshoot hardware, software, and network issues remotely using RMM and other remote support tools. \nSupport veterinary practice management systems including Idexx Cornerstone, Avimark, and EzyVet. \nAssist with troubleshooting VoIP/FreePBX phone systems and cloudbased telephony. \nHandle onboarding/offboarding processes, account provisioning, and device configuration. \nAssist with Microsoft Intune Autopilot setup and remote deployment of devices. \nDocument all support interactions and resolutions in the ticketing system. \nMaintain accurate inventory of IT assets using our ITSM platform. \nIdentify recurring issues and recommend improvements. \nWork closely with the Director of IT and other IT team members to escalate complex issues. \nCoordinate with external vendors and software providers for specialized or onsite support.\nProvide friendly, clear, and empathetic support to clinical staff. \nProvide guidance and training to end-users on best practices, security and productivity tools. \nQualifications:\n2+ years of IT help desk experience and 3+ years in customer service or technical support. \nStrong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools. \nExperience with Jira Service Desk, Tactical RMM, and Splashtop preferred. \nFamiliarity with network basics (DHCP, DNS, VPN, WiFi troubleshooting). \nKnowledge of VOIP/cloud-based phone systems and IT security best practices. \nExcellent communication skills and ability to research and resolve issues independently. \nAssociate degree in IT or equivalent experience preferred. \nBonus Qualifications \nExperience supporting veterinary practice management software. \nPrior exposure to Intune, Autopilot, or cloud device management. \nAny Tier 2 level troubleshooting, scripting, advanced networking, or M365 admin. \nTravel Requirements:\nRemote-only role; candidates must have reliable home internet access. \nThis role requires flexibility to provide support during practice operating hours, which may include evenings and weekends as needed.\nReady to Learn More?\nWe look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.","description_format":"text","description_chars":3710,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-11-02T18:59:06Z"},{"event":"close","at":"2026-11-03T18:29:00Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/vetevolve-help-desk-analyst","json_url":"https://alion.io/job/vetevolve-help-desk-analyst.json","meta":{"generated_at":"2026-11-07T13:16:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15807,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684654},"rest":"https://alion.io/mcp/rest/get_company?id=684654"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvetevolve-help-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvetevolve-help-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvetevolve-help-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vetevolve-help-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvetevolve-help-desk-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3622717}},{"tool":"search_jobs","arguments":{"company":"vetevolve.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3622717},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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