{"id":3027283,"url":"https://alion.io/job/vetncare-client-service-representative-2","title":"Client Service Representative","company":{"id":686605,"name":"VetNCare","domain":"vetncare.com","url":"https://alion.io/company/vetncare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Walnut Creek, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T16:51:47Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T08:51:58Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Client Service Representative\nGeary Veterinary Hospital | Fremont, CA\nFull-time | $21 -$24.50 per hour\nAt Geary Veterinary Hospital, we believe pets and people deserve better care.\nWe’re looking for aClient Service Representative to join our collaborative team in Walnut Creek. You’ll use your practical skills to support compassionate patient care, work alongside experienced veterinarians and RVTs, and continue developing in a busy, full-service general practice.\nFounded in 1979, Geary has a longstanding connection with the local community. Our team provides personalized care across wellness appointments, diagnostics, dentistry, surgery and medical cases, building trusted relationships with pets and their families.\nAnd that support goes further. As part of VetnCare, you’ll be connected to experienced clinicians, shared expertise and a dedicated Community Support Team, giving you more resources to support your patients and build a rewarding, sustainable career.\nWhat You Can Expect at Geary\nA consistent five-day schedule, with eight-hour shifts scheduled Monday through Friday, 8 a.m.-5 p.m.\nMeaningful client relationships, helping families feel welcomed, informed, and supported throughout their visit.\nAn experienced team around you, working alongside veterinarians and RVTs who share their knowledge and value collaboration.\nOpportunities to keep growing, developing your client service and practical patient care skills through training and continuing education.\nA team grounded in shared values, working together, staying curious, speaking up, and looking for better ways to care for pets, support clients, and help one another.\n Your Role\nWorking closely with our veterinarians and hospital team, you will:\nWelcome clients and their pets, manage check-in and check-out, and help visits run smoothly.\nAnswer calls, respond to enquiries, schedule appointments, and relay messages accurately.\nGather client and patient information and maintain accurate records.\nProcess payments and support clear communication about invoices and next steps.\nRespond calmly and empathetically to client concerns, involving the appropriate team member when needed.\nRecognize potentially urgent concerns and promptly alert the clinical team.\nShare updates and explain veterinarian-approved care and discharge instructions.\nWhat Better Care means for you:\nShared impact bonus resulting from hospital profitability \nGenerous discounts on care for all teammate pets *exclusions apply + free clinical exams\nComprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs \n401(k) with 100% company match up to 4%\nHealth and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility\nEmployer-paid life and AD&D insurance to protect what matters most\nShort-term and long-term disability coverage to protect your income if life throws you a curveball.\nComprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.\nFree access to VetFolio\nCompany provided access to Calm app and Talkspace therapy services\nPaid time off, sick leave, and paid holidays to support your work-life balance\nConsistent growth opportunities to advance your career\nAnnual engagement surveys so your voice shapes our workplace culture and policies\nAnnual event to celebrate and recognize our wonderful teams \nThe Right Fit:\nStrong customer service skills and a warm, confident approach to client communication.\nThe ability to respond calmly and constructively to challenging client situations.\nStrong organization, attention to detail, and confidence managing appointments, messages, and records.\nA dependable, collaborative approach and enthusiasm for learning.\nAvailability to work Monday through Friday.\nAbout VetnCare\nVetnCare is a community of veterinary hospitals across Northern California, united by a shared belief that pets and people deserve better care.\nEach of our hospitals is uniquely rooted in its local community, and we believe in preserving and strengthening what makes each one special. Together, they are connected by shared clinical expertise, resources, and a commitment to high standards of care.\nThis connected approach expands access to expertise and advanced care for pets and their families, while giving veterinary professionals the support, collaboration, and opportunities they need to do their best work.\nTogether, we’re bringing better care to pets and people.\n**Some benefits are available exclusively to full-time team members**","description_format":"text","description_chars":4645,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-21T19:23:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/vetncare-client-service-representative-2","json_url":"https://alion.io/job/vetncare-client-service-representative-2.json","meta":{"generated_at":"2026-10-28T10:47:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14059,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686605},"rest":"https://alion.io/mcp/rest/get_company?id=686605"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvetncare-client-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvetncare-client-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvetncare-client-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vetncare-client-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvetncare-client-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3027283}},{"tool":"search_jobs","arguments":{"company":"vetncare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3027283},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}