{"id":2047879,"url":"https://alion.io/job/vetncare-com-client-service-representative","title":"Client Service Representative","company":{"id":686605,"name":"VetNCare","domain":"vetncare.com","url":"https://alion.io/company/vetncare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fremont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T18:16:53Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T18:51:12Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Client Service Representative / Veterinary Assistant\nIrvington Pet Hospital | Fremont, CA\nFull-time | $22 -$25 per hour\nAt Irvington Pet Hospital, we believe pets and people deserve better care.\nWe’re looking for a Client Service Representative / Veterinary Assistant to join our supportive, energetic team in Fremont. This hybrid role combines welcoming clients and coordinating appointments with hands-on support for patient care. You’ll help create a smooth experience for pets and their families, from their first phone call through to discharge.\nAs an AAHA-accredited hospital, we take pride in high standards of medicine and client service. Our team enjoys tackling challenges together, sharing knowledge, and bringing humor and warmth to the working day.\nWhat You Can Expect at Irvington\nA consistent five-day schedule, with eight-hour shifts scheduled Monday through Thursday and Saturday, within hospital hours of 8 a.m.-5 p.m.\nA varied role across reception and patient care, supporting the front desk and clinical team according to daily hospital needs.\nMeaningful client relationships, helping families feel welcomed, informed, and supported throughout their visit.\nAn engaging clinical environment, supporting routine appointments alongside urgent and complex cases.\nA collaborative team, working alongside two veterinarians, one RVT, five Veterinary Assistants, and one Client Service Representative.\nOpportunities to keep growing, developing your client service and practical patient care skills through training and continuing education.\nA team grounded in shared values, working together, staying curious, speaking up, and looking for better ways to care for pets, support clients, and help one another.\nYour Role\nWorking closely with our veterinarians and hospital team, you will:\nClient Service and Reception\nWelcome clients and their pets, manage check-in and check-out, and help visits run smoothly.\nAnswer calls, respond to enquiries, schedule appointments, and relay messages accurately.\nGather client and patient information and maintain accurate records.\nProcess payments and support clear communication about invoices and next steps.\nRespond calmly and empathetically to client concerns, involving the appropriate team member when needed.\nRecognize potentially urgent concerns and promptly alert the clinical team.\nShare updates and explain veterinarian-approved care and discharge instructions.\nVeterinary Assistance\nRoom patients, obtain medical histories, and prepare exam rooms for appointments.\nAssist veterinarians and RVTs during examinations and treatments, using safe, compassionate patient handling.\nSupport routine patient care and prescribed treatments under veterinary direction.\nAssist with sample collection, laboratory testing, and blood draws according to your training and experience.\nDocument patient care accurately and communicate relevant observations to the clinical team.\nKeep exam rooms and treatment areas clean, organized, and well-stocked.\nCoordinate with colleagues as you move between reception and clinical duties, ensuring clear handovers and consistent service.\nWhat Better Care means for you:\nShared impact bonus resulting from hospital profitability \nGenerous discounts on care for all teammate pets *exclusions apply + free clinical exams\nComprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs \n401(k) with 100% company match up to 4%\nHealth and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility\nEmployer-paid life and AD&D insurance to protect what matters most\nShort-term and long-term disability coverage to protect your income if life throws you a curveball.\nComprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.\nFree access to VetFolio\nCompany provided access to Calm app and Talkspace therapy services\nPaid time off, sick leave, and paid holidays to support your work-life balance\nConsistent growth opportunities to advance your career\nAnnual engagement surveys so your voice shapes our workplace culture and policies\nAnnual event to celebrate and recognize our wonderful teams \nThe Right Fit:\nPrevious experience in veterinary reception, veterinary assistance, or a combined role preferred.\nStrong customer service skills and a warm, confident approach to client communication.\nPractical patient handling experience valued, with a willingness to develop your clinical skills.\nThe ability to respond calmly and constructively to challenging client situations.\nStrong organization, attention to detail, and confidence managing appointments, messages, and records.\nFlexibility to move between front-desk and patient care responsibilities as hospital needs change.\nA dependable, collaborative approach and enthusiasm for learning.\nAvailability to work Monday through Thursday and Saturday.\nAbout VetnCare\nVetnCare is a community of veterinary hospitals across Northern California, united by a shared belief that pets and people deserve better care.\nEach of our hospitals is uniquely rooted in its local community, and we believe in preserving and strengthening what makes each one special. Together, they are connected by shared clinical expertise, resources, and a commitment to high standards of care.\nThis connected approach expands access to expertise and advanced care for pets and their families, while giving veterinary professionals the support, collaboration, and opportunities they need to do their best work.\nTogether, we’re bringing better care to pets and people.\n**Some benefits are available exclusively to full-time team members**","description_format":"text","description_chars":5755,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T20:34:52Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":4,"expected_fill_days":33,"reasons":["conf:0","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/vetncare-com-client-service-representative","json_url":"https://alion.io/job/vetncare-com-client-service-representative.json","meta":{"generated_at":"2026-10-12T20:02:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32375,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686605},"rest":"https://alion.io/mcp/rest/get_company?id=686605"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvetncare-com-client-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvetncare-com-client-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvetncare-com-client-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vetncare-com-client-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvetncare-com-client-service-representative"}]}