{"id":3303869,"url":"https://alion.io/job/vetncare-team-lead","title":"Team Lead","company":{"id":686605,"name":"VetNCare","domain":"vetncare.com","url":"https://alion.io/company/vetncare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Napa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T22:37:06Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-03T10:43:51Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"TEAM LEAD\nReports To: Hospital Manager or Hospital Administrator\nDirect Reports: None\nEmployment Type: Full-time | On-site | Hourly, Non-Exempt\nSchedule: Varies by site; may include evenings, weekends, and holidays\nCompensation: Base Pay (from $20 per hour) | Differential compensation $1.50 |\nShared Impact Bonus eligible.\nROLE SUMMARY\nThe Team Lead is a trusted and experienced frontline teammate who helps keep the hospital running smoothly throughout the shift. They lead through action, support teammates in real time, and help maintain strong workflow, communication, patient care, and client experience.\nThis role sits between teammate and manager. The Team Lead is not a people manager, but they are a key operational leader on the floor. They help keep the day organized, support teammates in the moment, identify issues early, and bridge communication to the Hospital Manager or Hospital Administrator when needed.\nTeam Leads may come from clinical or client service backgrounds depending on the needs and\nstructure of the hospital. Regardless of department, they are expected to model strong\nteamwork, accountability, communication, and execution every shift.\nWhen a manager is not present, the Team Lead serves as the primary point of contact for shift workflow coordination and operational support for support staff within their scope. Clinical decision-making, patient treatment plans, and medical direction remain under the attending DVM.\nCORE RESPONSIBILITIES\nDepartment and Role Support\nPerforms duties at a high level within their functional area throughout every shift. This role remains actively involved in frontline hospital operations and patient or client support. Examples may include:\nAdvanced Veterinary Assistant or RVT clinical responsibilities\nClient Service Representative workflow and client communication support\nPatient admissions, discharges, scheduling, and coordination\nAssisting with hospital flow and operational execution\nDemonstrates professionalism, teamwork, and accountability every shift. Supports Fear Free handling and low-stress interactions where applicable. Supports the attending DVM by helping ensure staffing, workflow, patient movement, and operational execution align with the medical needs and priorities established by the doctor. Maintains awareness of safety, compliance, and operational standards within their department and escalates concerns appropriately.\nWorkflow and Floor Support\nMonitors hospital flow throughout the shift and helps redirect teammates to where support is needed most. Supports the Hospital Manager/Administrator in execution of the daily deployment plan to ensure coverage, workflow balance, and operational priorities remain on track. Monitors lobby flow, phones, appointments, and patient movement to help maintain a positive and organized client experience. Reviews task worklists and operational queues to help ensure work is being completed consistently and accurately. Supports communication and coordination between front and back of hospital to reduce delays and workflow gaps. Helps identify bottlenecks, scheduling concerns, or operational disruptions early and escalates appropriately. Escalates facilities, equipment, safety, or compliance concerns to the Hospital Manager/Administrator promptly. When a manager is not on the floor, serves as the primary point of contact for workflow coordination and shift support within their scope. Anything beyond that scope is escalated to the Hospital Manager/Administrator. All medical direction, case management, patient care decisions, and treatment plans remain under the authority of the attending DVM.\nTraining and Development\nActs as a trainer and resource for new and developing team members, teaching skills, not just demonstrating them. Provides in-the-moment coaching and support throughout the shift, helping teammates build confidence and consistency. Supports training on workflows, systems, communication standards, and role-specific skills. Maintains training guides, onboarding tools, or department resources as assigned. Tracks training completion and escalates gaps or concerns to hospital leadership. Participates in Team Lead meetings, training, and continuing education as required.\nPatient and Client Experience\nModels calm, professional communication with clients during high-pressure moments. Supports teammates in having clear, confident, and compassionate conversations with pet parents. De-escalates difficult or emotional client situations professionally, including end-of-life conversations. Escalates unresolved client concerns to the Hospital Manager/Administrator with clear communication and documentation.\nCulture and Communication\nLeads by example every shift. Teammates should be able to look to the Team Lead to understand what great looks like in professionalism, teamwork, and accountability. Brings observations about team dynamics and workflow gaps to hospital leadership. Does not address teammate performance concerns directly. Contributes to a team environment that reflects VetnCare's values. Participates in Hospital Leadership Meetings as requested and contributes operational observations and updates. The Team Lead role is intended to support hospital operations, workflow execution, and teammate coordination. It does not replace or supersede the authority of the attending DVM or Clinical Director.\nQUALIFICATIONS\nRequired\nMinimum 2 years of experience in a veterinary hospital or healthcare environment\nDemonstrated strength and advanced proficiency within their functional area (clinical support, client service, or hospital operations workflow)\nProven ability to teach workflows and skills to others, not just perform them\nStrong verbal and written communication skills\nStrong organizational skills and ability to prioritize in a fast-paced environment\nProficiency or willingness to learn VetnCare systems, such as Pulse and Google Suite\nConsistent, reliable, and accountable every shift\nPreferred\nPrior experience in a senior, charge, mentorship, or lead role in veterinary medicine, healthcare, or customer service environments\nFamiliarity with Pulse, Smartflow, or similar practice management systems\nBilingual skills are a plus\nFear Free certification (maintained annually)\nWHAT SUCCESS LOOKS LIKE\nNew teammates are getting trained and supported effectively\nThe hospital runs smoothly and teammates know what is expected each shift\nWorkflow issues are identified early and addressed proactively\nTeammates feel supported and pet parents notice the difference\nHospital leadership trusts their communication, judgment, and follow-through\nIssues are escalated early, not after they become larger problems\nCOMPENSATION\nFrom $20 per hour plus $1.50 differential\nPHYSICAL DEMANDS\nThis role requires sustained physical activity throughout every shift, including standing, walking, frequent movement throughout the hospital, and role-specific operational or clinical responsibilities. Clinical responsibilities may include manual dexterity for patient care procedures and the ability to lift or restrain animals over 50 pounds. Work environment may include exposure to biological materials, chemicals, airborne pathogens, moderate to high noise levels, and emotionally demanding situations including patient death and client grief. Reasonable accommodations may be made for individuals with disabilities.","description_format":"text","description_chars":7390,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-27T00:34:52Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.837,"p_room":1,"age_days":10,"expected_fill_days":30,"reasons":["conf:0","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/vetncare-team-lead","json_url":"https://alion.io/job/vetncare-team-lead.json","meta":{"generated_at":"2026-11-03T11:12:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15349,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686605},"rest":"https://alion.io/mcp/rest/get_company?id=686605"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvetncare-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvetncare-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvetncare-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vetncare-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvetncare-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3303869}},{"tool":"search_jobs","arguments":{"company":"vetncare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3303869},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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