Account Manager

Description

What is Vetric?

Vetric builds large-scale public data infrastructure.

We provide data pipelines that collect, structure, and deliver high-volume public web data for mission-critical companies operating in cybersecurity, public safety and digital risk protection.

Our systems power platforms that detect bad actors, uncover impersonation and fraud, identify coordinated manipulation, and help public safety organizations respond faster to real-world risks.

We don’t build dashboards, and we don’t sell surface-level insights.

We build stable, production-grade data flows that become part of our customers’ core products, with the real impact of saving lives or huge known organizations from bad actors.

Operating globally, we serve industry leaders across more than 20 countries who rely on us for scale, reliability, and depth.

Why Vetric?

Vetric is profitable from day one (fully bootstrapped - we haven’t raised external funding), and we’re building foundational technology - not chasing trends. Because this is infrastructure that matters, we operate with engineering discipline, strong ownership, and long-term thinking.

We’re at a true inflection point: the team is now large enough to require real infrastructure, yet still small enough that what you build will define how things work for the next several years.

This is infrastructure that matters and so is how we operate internally. You’ll be working with a sharp, focused team that takes engineering discipline seriously and is intentionally building an organization that matches the quality of its product.

Position Overview

We’re looking for an Account Manager to own and grow relationships with Vetric’s existing customers and become a trusted partner in their long-term success.

As an Account Manager, you’ll be responsible for a portfolio of strategic accounts, building strong relationships with key stakeholders, understanding how our customers use Vetric’s data infrastructure, and identifying opportunities to deepen and expand our partnerships. You’ll combine strong relationship management with a commercial mindset - ensuring customers see continued value while driving retention, renewals, and account growth.

This role is ideal for someone who is proactive, customer-oriented, and commercially driven, with the ability to build trust, uncover opportunities, and navigate relationships across both business and technical stakeholders.

Key Responsibilities:

• Own and manage a portfolio of existing customers, serving as their primary commercial point of contact throughout the relationship.
• Build strong, trusted relationships with key stakeholders and develop a deep understanding of each customer’s business, needs, and strategic priorities.
• Drive customer retention and renewals by proactively managing account health, identifying risks, and ensuring customers continue to see strong value from Vetric.
• Identify and execute expansion opportunities within existing accounts, including upsell and cross-sell opportunities.
• Develop account plans and growth strategies for key customers, identifying new use cases, teams, and opportunities to expand the partnership.
• Lead commercial conversations, including renewals, pricing discussions, negotiations, and contract expansions.
• Work closely with Customer Success, Solutions Engineering, Product, and other internal teams to ensure a seamless customer experience and address customer needs.
• Maintain accurate account information, opportunities, forecasts, and activities in the CRM.
• Consistently meet or exceed retention, renewal, and expansion targets and KPIs.

Requirements

• 3+ years of experience in Account Management, Customer Success with commercial ownership, or a similar customer-facing role within a SaaS company.
• Proven experience managing and growing mid-size and enterprise accounts.
• Strong commercial mindset with demonstrated experience in renewals, upselling, cross-selling, and account expansion.
• Excellent relationship-building skills and the ability to develop trusted relationships with senior stakeholders.
• Exceptional communication, negotiation, and presentation skills.
• Ability to understand technical products and translate customer needs into meaningful business opportunities.
• Highly proactive and organized, with a strong sense of ownership and the ability to manage multiple accounts and priorities independently.
• Experience with CRM platforms and account management tools.
• Fluent English, with native-level proficiency preferred.

We’d be lucky if you had:

• Experience working with data infrastructure, APIs, cybersecurity, public safety, or digital risk protection solutions.
• Experience managing global enterprise customers, particularly in the US market.
• Experience working with technical stakeholders and complex, mission-critical products.
• B.A. degree in a relevant field.

We hire people, not just skills. We encourage you to apply if you think this role is a great fit for you, even if you don’t meet 100% of the requirements.