{"id":1323010,"url":"https://alion.io/job/vetro-strategic-account-manager","title":"Strategic Account Manager","company":{"id":3829293,"name":"Vetro","domain":"vetro.com","url":"https://alion.io/company/vetro-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":175000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-15T16:00:12Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-20T11:06:24Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Strategic Account Manager\nCompany Overview:\nAt VETRO, we believe visualizing data unlocks hidden potential, radically simplifying business operations and digitizing the future of connectivity. We focus on empowering network operators with clarity and control over their fiber networks, enabling them to operate more efficiently. Our platform serves as the physical network asset system of record, offering visibility and control from strategic planning to daily operations. We empower our customers to bridge the digital divide, unlock new opportunities, and maximize the value of their networks.\nLet's collaborate to shape the future of connectivity.\nPosition Overview:\nReporting to the Director of Account Management, the Strategic Account Manager will be responsible for the retention and expansion of key accounts. Your primary objective will be to build strong, long-lasting relationships with our clients, ensuring their satisfaction and identifying opportunities for growth. The ideal candidate will gain a deep understanding of the fiber industry and our customer needs, exceptional customer service skills, and a proven track record of managing and expanding accounts.\nKey Responsibilities, including but not limited to\nAccount Renewal, Retention and Growth\nDrive and lead the renewals process in collaboration with the Account team to preserve and improve customer contracts and relationships. \nEffectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments. \nNegotiate and execute renewal contracts (in partnership with Finance) that align to customer goals. \nPresent renewal proposal(s) and options to customer and notify customer of upcoming contract expiration. \nDiscover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.\nCommunicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate.\nRelationship Management\nBuild and maintain strong relationships with key stakeholders and decision-makers within client organizations.\nServe as the primary point of contact for clients, providing exceptional customer service and support.\nUnderstand clients’ business objectives and challenges, and provide tailored solutions to meet their needs.\nPerformance Analysis and Reporting\nMonitor account performance and analyze key metrics to identify trends and areas for improvement.\nMonitor Customer Health metrics, taking appropriate action to proactively engage, as well as lead Customer escalations to resolution.\nPrepare and present regular reports on account status, renewal forecasts, and expansion opportunities.\nUse data-driven insights to inform account strategies and decision-making.\nCollaboration and Teamwork\nWork closely with internal teams, including sales, marketing, product, and customer success, to ensure a seamless client experience.\nShare client feedback and insights with internal teams to help shape product development and marketing strategies.\nParticipate in team meetings, training sessions, and professional development activities.\nQualifications:\nThe successful person in this role will have a successful track record in being a strong revenue generator, ideally in early stage environments.\n10+ years of experience in account management, sales, or customer success in the SaaS industry\nBachelor’s degree in Business, Marketing, or a related field \nProven experience in selling SaaS solutions, with a strong ability to engage prospects and drive subscription-based sales\nAbility to develop a strong understanding of VETRO’s business model and industry trends\nExcellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships\nStrategic thinker with the ability to develop and execute account plans\nAnalytical mindset with the ability to interpret data and use it to inform strategies\nSelf-motivated and results-oriented, with a proven ability to meet and exceed targets\nProficient in CRM software and other account management tools.\nBenefits:\nBase salary range is $175,000 to $250,000 OTE USD per year (base + commission with opportunity to overperform on accelerators). The salary range represents VETRO's good-faith estimate of the base compensation for this position at the time of posting. Actual compensation will depend on factors such as experience, qualifications, skills, and other job-related considerations. This position will also be eligible for participation in VETRO's employee stock option plan.\nComprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.\nProfessional development opportunities and career growth within an innovative and rapidly growing company.\nFlexible work arrangements with a remote-first approach.\nWork Environment:\nThis role has the ability to either work in our Portland, ME HQ or hybrid\nIn a hybrid role you are expected to have a designated space that is conducive to productivity and conducting confidential video calls. VETRO will assist with technology needed to set up your home office, as well as offer a semi-monthly internet stipend. While working remotely, you are expected to be distraction-free from non-work responsibilities during working hours.\nJoin VETRO and be at the forefront of reshaping broadband infrastructure. Apply now to make a significant impact on the future of telecom and help our customers achieve success.\n-------------------------------------------\nVETRO is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. VETRO does not discriminate against individuals on the basis of those characteristics, or any other characteristic protected by law.\nVETRO values a diverse workforce and emphasizes an open, inclusive, supportive team working environment.","description_format":"text","description_chars":6396,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Health insurance","Home office","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-09-26T23:33:52Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.71,"p_room":0.75,"age_days":34,"expected_fill_days":36,"reasons":["conf:0","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/vetro-strategic-account-manager","json_url":"https://alion.io/job/vetro-strategic-account-manager.json","meta":{"generated_at":"2026-10-20T13:24:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14863,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3829293},"rest":"https://alion.io/mcp/rest/get_company?id=3829293"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvetro-strategic-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvetro-strategic-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvetro-strategic-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vetro-strategic-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvetro-strategic-account-manager"}]}