{"id":3183835,"url":"https://alion.io/job/vetsez-operations-manager","title":"Operations Manager","company":{"id":11681,"name":"VetsEZ","domain":"vetsez.com","url":"https://alion.io/company/vetsez","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":84,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":187000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":832},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-23T21:51:33Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T06:24:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"VetsEZ is seeking an Operations Manager for a remote opportunity with required travel to Mississippi supporting the implementation and operation of a statewide Health Information Exchange (HIE) and the development of a Health Data Utility (HDU). This role will manage HIE service delivery, help desk operations, incident coordination, and day-to-day operational performance. This opportunity is contingent upon contract award.\nThis is a remote position with required travel to Mississippi. The candidate must reside within the continental US.\nResponsibilities\nManage daily HIE operations, staffing coordination, schedules, and service delivery priorities.\nLead help desk services, user assistance, ticket triage, account support, and service-request management.\nCoordinate production incidents, monitoring escalations, root-cause follow-up, and user communications.\nManage handoffs with technical service providers for advanced support and after-hours monitoring.\nMonitor service levels, operational risks, support trends, and improvement actions.\nMaintain operating procedures, support knowledge resources, and recurring performance reports.\nTake on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.\nRequirements\nBachelor’s degree in business, health administration, information systems, or a related field.\n8+ years of relevant experience, with demonstrated experience across the responsibilities outlined above.\nExperience managing healthcare IT operations, application support, or managed technology services.\nExperience leading help desk activities and coordinating incident and service-request processes.\nAbility to manage service levels, operational reporting, vendors, and cross-team escalations.\nUnderstanding of clinical application access, user support, and sensitive information handling.\nStrong planning, customer communication, troubleshooting coordination, and process improvement skills.\nAdditional Qualifications\nHIE, EHR, or clinical portal operations experience.\nITIL, PMP, or comparable service management credential.\nExperience transitioning healthcare implementations into ongoing operations.\nSecurity Clearance Requirements\nU.S. Citizenship is required.\nAll selected candidates must successfully complete a background check.\nAbility to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.\nBenefits\nMedical/Dental/Vision\n401k with Employer Match\nPTO + Federal Holidays\nCorporate Laptop\nTraining opportunities\nRemote Opportunity\nVetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.","description_format":"text","description_chars":2829,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","DevSecOps","IT Consulting & Digital Transformation","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-23T22:35:32Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:3","urgency","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/vetsez-operations-manager","json_url":"https://alion.io/job/vetsez-operations-manager.json","meta":{"generated_at":"2026-10-26T07:44:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10196,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11681},"rest":"https://alion.io/mcp/rest/get_company?id=11681"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvetsez-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvetsez-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvetsez-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vetsez-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvetsez-operations-manager"}]}