{"id":1834054,"url":"https://alion.io/job/vfsglobal-it-executive","title":"IT Executive","company":{"id":1767483,"name":"Vfsglobal","domain":"vfsglobal.com","url":"https://alion.io/company/vfsglobal-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Giza, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-04T13:00:11Z","employer_posted_date":null,"last_verified_at":"2026-10-04T13:00:11Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Execute end-to-end procurement processes, ensuring accuracy in data recording and communication with internal users, vendors, and suppliers.\n\nSupervise Information Technology inventory and monitor vendor management.\n\nOperational Induction to the new team member.\n\nCreating / Updating Documentation, knowledge database and SOP's.\n\nAttend S1 User calls, High Priority & Level 2 calls.\n\nTake over unresolved calls if L1 support engineers are busy with other calls and resolve. In case of non-resolution, escalate to concerned stakeholders / vendors.\n\nEnsure calls are updated with meaningful & correct data and on time.\n\nFollow-up on the activities assigned to desktop team on the floor.\n\nVerify the Helpdesk related report, ensure timely outage communication (SMS/Mail).\n\nTL should review the quality of the tickets logged/updated in Service Desk as well as in Service Center.\n\n End-user Communication (incase of delays, updates, etc).\n\nTimely Submission of Desktop related activities.\n\n Maintains integrity, security and confidentiality of all sensitive information and the physical security of the customer operations.\n\nInforms Management of security breaches.\n\nAdheres to \"Standards of Business conduct\".\n\nAwareness of Information sharing.\n\nAdhere to the organization’s environment, health, and safety policies, objectives, and guidelines.\n\nRequirements\n2 - 4 years of experience.\n\nBachelor's degree in Computer Science / Information System.\n\nCCNA and MCSA certifications are a bonus point.\n\nGood understanding of ticketing tools, network and inventory management.\n\nEnglish is a must.\n\nExcellent verbal, written communication and interpersonal skills.\n\nMust be able to effectively handle multiple projects simultaneously in a deadline driven environment.","description_format":"text","description_chars":1755,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T13:00:11Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.821,"p_room":0.9,"age_days":5,"expected_fill_days":16,"reasons":["seen:5","win:mid","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/vfsglobal-it-executive","json_url":"https://alion.io/job/vfsglobal-it-executive.json","meta":{"generated_at":"2026-10-11T01:16:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1863,"day_limit":5000,"remaining_today":3137,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767483},"rest":"https://alion.io/mcp/rest/get_company?id=1767483"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvfsglobal-it-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvfsglobal-it-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvfsglobal-it-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vfsglobal-it-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvfsglobal-it-executive"}]}