{"id":4021757,"url":"https://alion.io/job/vgc-technology-senior-support-engineer","title":"Senior support engineer","company":{"id":3901863,"name":"Vgc Technology","domain":"vgctechnology.com","url":"https://alion.io/company/vgc-technology","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3500,"max":4000,"currency":"SGD","period":"month","gross":true,"usd_annual":37500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"DNS","optional":false},{"name":"ISO 27001","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows Server","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job Description: Microsoft Cloud Engineer (Level 2) \nPosition \nMicrosoft Cloud Engineer (Level 2) \nDepartment \nTechnical Services / Managed Services \nReports to \nTeam Lead, Cloud Services \nLocation \nSingapore (on-site and customer sites, with remote support) \nEmployment type \nFull-time, permanent (subject to probation of three to six months) \nWorking hours \nMonday to Friday, 9:00am to 6:00pm, with on-call and after-hours support as required \nIndicative salary \nSGD 3500 to SGD 4,000 per month, commensurate with experience and certifications \nAbout VGC Technology \nVGC Technology is a Microsoft solutions partner in Singapore, delivering and supporting Azure, Microsoft 365, security and data solutions for organisations across the region. \nRole Summary \nThe Microsoft Cloud Engineer (Level 2) is VGC's escalation point for cloud support. You will resolve escalated issues across Azure and Microsoft 365, administer managed customer environments and work with our Solutions Architects on deployments and migrations. The role suits an engineer from a system integrator background who wants to grow towards Microsoft expert-level certifications. \nKey Responsibilities \nOwn Level 2 incidents and service requests escalated from Level 1 through to resolution, meeting SLAs and escalating to Microsoft Support where needed. \n\nTroubleshoot and perform root cause analysis across Azure, Microsoft 365, identity, networking and endpoint management. \n\nAdminister Azure infrastructure, including virtual machines, storage, networking, backup, site recovery, monitoring and governance. \n\nAdminister Exchange Online, Teams, SharePoint, OneDrive and Intune, and support Microsoft 365 Copilot rollouts. \n\nManage Microsoft Entra ID and respond to Defender and Sentinel alerts, following Zero Trust, ISO 27001, Cyber Trust Mark and PDPA requirements. \n\nSupport Solutions Architects on deployments, migrations and customer onboarding, and automate routine tasks with PowerShell and Azure CLI. \n\nMaintain runbooks and documentation, mentor Level 1 engineers and take part in the on-call roster\n\nRequirements \nDiploma or degree in Computer Science, Information Technology or a related field. \n\nTwo to four years in IT support or cloud operations within a system integrator or managed service provider, including at least one year supporting Azure or Microsoft 365 for external customers. \n\nExperience supporting multiple customers under ticketing systems and SLAs, and on SI projects such as migrations, hybrid integrations and onboarding. \n\nSolid knowledge of Azure, Microsoft 365, Entra ID, Windows Server, Active Directory and networking (DNS, VPN, firewalls), with PowerShell scripting. \n\nAZ-104 preferred; MS-102 or SC-300 an advantage. Candidates without these must complete them within six to twelve months, with VGC support. \n\nCalm, methodical problem solver with clear English, strong customer focus and a keen interest in learning. \n\nWhat VGC Offers \nPaid Microsoft certification exams and study time, with a clear path towards Solutions Architect roles with cash rewards \n\nHands-on exposure to a wide range of customer environments across Azure, security, data and modern work \n\nFourteen days of annual leave and fourteen days of paid sick leave upon confirmation, other leave as per company policy, and CPF contributions. \n\nAnnual performance review and salary increment based on performance and project incentives \n\nHow to Apply \nInterested candidates may send their resume, stating current and expected salary and notice period, to []. Only shortlisted candidates will be notified.\n\nSkills\nVm Support, Preventive Maintenance, Troubleshooting, Analytical Skills, Hardware, Architect, Root Cause Analysis, Networking, Python, VPN, Technical Support","description_format":"text","description_chars":3765,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-10T14:30:50Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["seen:0","agency","win:early"],"computed_at":"2026-11-10T16:56:21Z"},"pay":{"stated_usd_annual":37500,"is_top_pay":false},"html_url":"https://alion.io/job/vgc-technology-senior-support-engineer","json_url":"https://alion.io/job/vgc-technology-senior-support-engineer.json","meta":{"generated_at":"2026-11-10T16:56:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4986,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3901863},"rest":"https://alion.io/mcp/rest/get_company?id=3901863"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvgc-technology-senior-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvgc-technology-senior-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvgc-technology-senior-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vgc-technology-senior-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvgc-technology-senior-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4021757}},{"tool":"search_jobs","arguments":{"company":"vgctechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4021757},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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