{"id":739869,"url":"https://alion.io/job/vgroup-it-support-specialist","title":"IT Support Specialist","company":{"id":686177,"name":"V.Group","domain":"vgroup.gr","url":"https://alion.io/company/vgroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":62,"open_postings":27,"ghost_share":0.63,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Piraeus, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-09T00:00:00Z","employer_posted_date":"2026-08-09","last_verified_at":"2026-11-08T08:02:26Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":91},"description":"Antipollution, a member of V Group, is a leading environmental services provider operating across the Eastern Mediterranean, Egypt, and the Balkans. Through our six business pillars-Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology-we deliver innovative and sustainable solutions with a strong commitment to operational excellence.\nAs part of our digital transformation journey, we are looking for an IT Support Specialist to join our Technology & Innovation Department. Reporting to the IT Manager, the role will support the effective planning, coordination, tracking, and delivery of technology projects and operational activities across the Group.\nRole Requirements:\nProvide first- and second-line support for user devices, Microsoft 365, Teams and workplace applications, as well as first-line support for ERP, HRMS, CRM and other business systems.\nInstall, configure, maintain and troubleshoot desktops, laptops, mobile devices, printers, peripherals and meeting-room equipment.\nProcess user-account, license and access changes and deploy approved applications, updates and endpoint configurations through Microsoft Entra ID, Microsoft 365 and Microsoft Intune.\nMaintain accurate records of equipment, stock, software licenses, subscriptions, domains, warranties and renewal dates, and coordinate allocation, repair, replacement, return and disposal.\nRecord, manage and resolve incidents and service requests, maintaining clear technical documentation, procedures and knowledge-base content.\nProvide and revoke user access, equipment, software and licenses in coordination with HR and relevant departments.\nSupport basic LAN, Wi-Fi, VPN and internet-connectivity issues and assist with the reliable operation of IT services across company locations.\nEscalate infrastructure, security and application issues where required and coordinate with senior engineers, system owners and external service providers.\nSupport endpoint-security measures, security-awareness activities and improvements to IT support processes and user experience.\nRequirements\nCandidate Profile\nDiploma or Bachelor’s degree in Information Technology, Computer Science or related field.\n3+ years of hands-on experience in IT help-desk or desktop-support roles, preferably in multi-site or hybrid environments.\nCertifications such as CompTIA A+, CompTIA Network+, Microsoft MD-102 (Endpoint Administrator) are an advantage.\nStrong knowledge of Windows 10/11, macOS, Microsoft 365, Teams and basic Microsoft Entra ID administration.\nFamiliarity with mobile device platforms (iOS/Android) and MDM/EMM solutions (e.g., Intune).\nUnderstanding basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi) and print services.\nExperience with ticketing/ITSM tools and remote support utilities.\nAwareness of security best practices, endpoint protection and data loss prevention controls.\nExcellent command of Greek and English, both written and spoken.\nBenefits\nWhat We Offer\nCompetitive remuneration package.\nPrivate Medical Insurance.\nProfessional growth and continuous learning opportunities.\nSupportive and collaborative working environment.\nIn accordance with the EU Pay Transparency Directive (EU) 2023/970, compensation details for this position will be communicated to candidates by our consulting team at an appropriate stage prior to or during the interview process.\nAll applications will be treated as strictly 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