{"id":236877,"url":"https://alion.io/job/via-dispatcher","title":"Dispatcher","company":{"id":174581,"name":"Via","domain":"ridewithvia.com","url":"https://alion.io/company/via-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":152,"ghost_share":0.204,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":98,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-06T19:42:42Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-01T18:29:15Z","board_verified":true,"closed_at":null,"days_open":209,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":208},"description":"Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.\nAs aDispatcher, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.\n**This is an in-person position. You will be working from our office in San Jose, CA.\nWhat You'll Do:\nProactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues\nPrioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation\nBuild strong cross-functional relationships across various Via teams and offices and external partners\nLeverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.\nEffectively prioritize live operational issues and take action based on the information received\nLeverage knowledge of Via products and services to make ad hoc decisions with little guidance\nWho You Are:\nThrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively\nOwnership mentality: take full responsibility for delivering great service to driver-partners\nProactive: able to think ahead and anticipate to prevent problems before they start\nAn empathetic and effective communicator: you excel at active listening and collaboration\nComfortable with ambiguity: make thoughtful choices between imperfect options\nMaintain a solution-oriented mindset: persistent, creative, and cool under pressure\nObservant and keen to improve: if something’s not working, you come up with a better way\nAn exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams\nCompensation and Benefits:\nFinal salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.\nSalary Range: $30/hourShifts will be 5 days a week (Monday to Friday)\n35 hours a week\nHours available (subject to change):5:00 AM - 12:00 PM PT\n 2:00 PM - 9:00 PM PT\n\nWe are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.\nSuccessful completion of a drug test is necessary for employment\nThere has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?\nVia is an equal opportunity employer.","description_format":"text","description_chars":2818,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Public Transport"],"lifecycle":[{"event":"open","at":"2026-09-05T10:09:59Z"}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.416,"p_room":0.28,"age_days":208,"expected_fill_days":98,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/via-dispatcher","json_url":"https://alion.io/job/via-dispatcher.json","meta":{"generated_at":"2026-10-01T20:17:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-02T00:00:00Z"}}}