{"id":2873962,"url":"https://alion.io/job/via-field-operations-manager-10","title":"Field Operations Manager","company":{"id":174581,"name":"Via","domain":"ridewithvia.com","url":"https://alion.io/company/via-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":146,"ghost_share":0,"stale_share":0.192,"repost_share":0,"time_to_fill_p50_days":123,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cupertino, United States","Palo Alto, United States","San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-02-21T17:43:28Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-27T13:38:12Z","board_verified":true,"closed_at":null,"days_open":613,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":612},"description":"Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.\nAs a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.\n**This is a fully in-person position with the expectation that you will be onsite 4-5 days per week**\nWhat You’ll Do:\nRun the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.\nMake informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.\nGuide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.\nTurn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.\nUse data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.\nAct as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.\nWho You Are:\nis using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.\nAs a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.\n**This is a fully in-person position with the expectation that you will be onsite 5 days per week**\nWhat You’ll Do:\nRun the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.\nMake informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.\nGuide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.\nTurn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.\nUse data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.\nAct as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.\nWho You Are:\nOperationally experienced, with a background in people management, logistics, customer service, or process-oriented work.\nRelationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.\nHands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.\nTactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.\nMission driven, motivated by expanding access to transportation and improving how communities move.\nBased in the Bay Area area, ready to be onsite 4-5 days a week.\n\nCompensation and Benefits:\nFinal salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable\nSalary Range: $70,000-$75,000\nWe are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching\nReady to join the ride? \nVia is an equal opportunity employer.","description_format":"text","description_chars":4173,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-10-19T20:43:21Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.125,"p_room":0.28,"age_days":612,"expected_fill_days":123,"reasons":["conf:0","evergreen","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/via-field-operations-manager-10","json_url":"https://alion.io/job/via-field-operations-manager-10.json","meta":{"generated_at":"2026-10-27T18:14:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8106,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174581},"rest":"https://alion.io/mcp/rest/get_company?id=174581"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvia-field-operations-manager-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvia-field-operations-manager-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvia-field-operations-manager-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/via-field-operations-manager-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvia-field-operations-manager-10"}]}