{"id":3995644,"url":"https://alion.io/job/via-field-operations-manager-14","title":"Field Operations Manager","company":{"id":174581,"name":"Via","domain":"ridewithvia.com","url":"https://alion.io/company/via-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":129,"ghost_share":0,"stale_share":0.209,"repost_share":0,"time_to_fill_p50_days":122,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakland, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-01T14:52:11Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T17:20:45Z","board_verified":true,"closed_at":null,"days_open":162,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":162},"description":"Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.\nAs a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.\n**This is an in-person position with the expectation that you will be onsite in Bayview, CA 3-5 days per week.**\nWhat You’ll Do:\nEnsure operational excellence and an unbelievable customer experience\nOversee operations in person, the business needs may dictate a need for early mornings or evenings at times\nManage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations\nPrioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise\nRespond to driver feedback and live customer issues\nDiligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth\nAnalyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.\nWho You Are:\nA socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.\nA self-starter who is comfortable taking on a high level of responsibility\nA driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.\nA team-focused individual that takes ownership of their work and pride in their team's success.\nExperienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.\nAn outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.\nWilling to wear multiple hats and contribute on projects of all types\nFluent in English, additional languages a plus\nBased in the Oakland or SF area can easily commute between operations at least 3-5 times a week\nExperienced in managing (including scheduling) a team is a plus\nTaking initiative and owning new projects\nComfortable with ambiguity and evolving / adapting as conditions change\nExperienced in managing projects with multiple stakeholders is a plus\nBachelor’s degree is a plus\nCompensation and Benefits:\nFinal salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.\nSalary Range: $65,000 - 75,000 / year. \nWe are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.\nThere has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? \nVia is an equal opportunity employer.","description_format":"text","description_chars":3095,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-11-10T01:08:27Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.437,"p_room":0.44,"age_days":161,"expected_fill_days":122,"reasons":["conf:0","evergreen","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/via-field-operations-manager-14","json_url":"https://alion.io/job/via-field-operations-manager-14.json","meta":{"generated_at":"2026-11-10T20:25:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12840,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174581},"rest":"https://alion.io/mcp/rest/get_company?id=174581"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvia-field-operations-manager-14"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvia-field-operations-manager-14"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvia-field-operations-manager-14"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/via-field-operations-manager-14\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvia-field-operations-manager-14"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3995644}},{"tool":"search_jobs","arguments":{"company":"ridewithvia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3995644},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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