{"id":3448722,"url":"https://alion.io/job/via-partner-delivery-engineer","title":"Partner Delivery Engineer","company":{"id":174581,"name":"Via","domain":"ridewithvia.com","url":"https://alion.io/company/via-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":135,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":123,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":108000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5845},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T09:20:26Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T14:28:34Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.\nAs a Partner Delivery Engineer at Via, you will act as the critical technical bridge between our R&D, Partner Success, and Product teams to ensure seamless functionality for our global partners. In this high-impact support engineering role, you will untangle complex system escalations and optimize the underlying technology powering our transit networks. This is a unique opportunity to directly enhance partner satisfaction while shaping the continuous improvement of our cutting-edge mobility technology.\nAbout the Role:\nSpearhead technical investigations to diagnose and resolve complex system escalations with minimal disruption to live transit operations\nResolve challenging customer issues in a collaborative highly impactful dynamic environment \nCollaborate with R&D, Partner Success, and Product to translate technical roadblocks into actionable product enhancements\nBuild analytical workflows to monitor support trends and proactively prevent future challenges from impacting partners\nDevelop tailored documentation and knowledge bases to empower internal teams to troubleshoot effectively\nAbout You:\nBachelor’s degree in a technical field and 1+ years of experience in technical support, software engineering, or solutions engineering\nMasterful communicator who can seamlessly translate dense technical concepts for diverse, non-technical audiences\nHighly analytical root-cause problem solver who operates effectively in a fast-paced, hybrid work environment\nCompensation and Benefits:\nOur product impacts millions of users around the world providing alternative transport solutions that are more: efficient and accessible, changing cities to make them greener.\nCompetitive compensation package which includes base salary and equity\nHealth insurance with a discount for family members\nHybrid work and a lovely office situated in the heart of TLV, in Midtown, close to the light rail and train station \nCareer development and growth opportunities\nOther perks: Freefit and other sports lessons, 10bis/Cibus - you choose!, happy hours, team events, communities and many more benefits\nThere has never been a more exciting time to be on the cutting edge of public mobility. 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