{"id":2179162,"url":"https://alion.io/job/via-product-support-operations-specialist","title":"Product Support & Operations Specialist","company":{"id":174581,"name":"Via","domain":"ridewithvia.com","url":"https://alion.io/company/via-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":151,"ghost_share":0,"stale_share":0.185,"repost_share":0,"time_to_fill_p50_days":123,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T14:09:50Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T15:01:12Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":11},"description":"Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.\nAs a Product Support & Operations Specialist at Via, you’ll be at the core of how our partners experience our technology. When cities and operators run into issues with the platform that powers their transit networks, you're who they turn to. \nThis role blends partner-facing work with deep technical problem-solving. You'll bridge the gap between partners' day-to-day realities and Via's Product and Engineering teams. It's a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a real impact from day one. You'll build a strong foundation that makes this an ideal starting point for many directions at Via.\nAbout the Role:\nGet up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context. \nDive into technical issues, troubleshoot, and solve problems fast, giving partners the clarity they need to keep their networks running. \nBuild close relationships with partners, understanding their day to day and pain points so you can advise them in ways that consistently improve deployment outcomes. \nWork cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions. \nSpot product and process improvements, acting as the bridge between partners and technical teams to shape prioritization and scalability decisions. \nAbout You:\n1-2 years of work experience, including internships; we welcome recent graduates eager to grow in a fast-paced, mission-driven environment. \nCurious and eager: You love digging into how things work.\nKeen to build a career in tech, with an open mind about where you'll want to focus.\nMeticulous and analytical, with a strong process orientation and the ability to manage multiple priorities simultaneously. \nAn entrepreneurial problem-solver who doesn't accept the status quo and is always looking for smarter solutions. \nA natural communicator who instinctively finds the right tone in every situation. \nWhile not required, fluency in an additional language (Spanish, German, Arabic, French, Italian, Dutch, or Japanese) is a plus.\nWe don't expect you to check every box. If you're excited about our mission, learn quickly, take ownership, and enjoy working collaboratively, we'd love to hear from you!\nWhat We Offer:\nBase Salary Range: $65,000-$75,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.\nComprehensive health coverage, with low-cost dental and vision plans. \nA 401(k) with company match and vesting. \nFully paid parental leave for new parents, with extended leave options. \nAdditional benefits (mental health, pet insurance, and other wellness perks). \n20 days of paid time off (PTO) annually. \nThere has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?\nVia is an equal opportunity employer.","description_format":"text","description_chars":3213,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-10-09T14:33:22Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":11,"expected_fill_days":123,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/via-product-support-operations-specialist","json_url":"https://alion.io/job/via-product-support-operations-specialist.json","meta":{"generated_at":"2026-10-21T18:23:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25885,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174581},"rest":"https://alion.io/mcp/rest/get_company?id=174581"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvia-product-support-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvia-product-support-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvia-product-support-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/via-product-support-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvia-product-support-operations-specialist"}]}