{"id":3613802,"url":"https://alion.io/job/via-strategy-operations-manager","title":"Strategy & Operations Manager","company":{"id":174581,"name":"Via","domain":"ridewithvia.com","url":"https://alion.io/company/via-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":134,"ghost_share":0,"stale_share":0.201,"repost_share":0,"time_to_fill_p50_days":123,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Elmira, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-02T14:54:04Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T00:39:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.\nAs a Strategy and Operations Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!\nWhat You'll Do:\nManage the on-site daily operations of Via’s service around Chemung County\nPrioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team\nManage and mentor the on-site team of dispatchers and shift managers\nBe the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations\nLiaise closely with Via senior management and Via’s external partners\nDevelop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis\nPrepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.\nEnsure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations\nLead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.\nWho You Are:\nExperienced operations manager, with a minimum of 6+ years of experience\nYou are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility\nYou are a savvy and tactful communicator: you intuitively find the right tone in every situation\nYou desire to foster a culture deeply committed to providing a world class customer service experience\nYou are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously\nYou are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams\nYou are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly\nYou have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with\nYou are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility\nYou are a problem solver; you don’t accept the status quo and are always looking for creative solutions\nExperience working in transit a plus\nSuccessful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.\nCompensation and Benefits:\nFinal salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.\nBase salary range: $110,000-$160,000 / per year + RSU package\nWe are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.\nReady to join the ride? \nVia is an equal opportunity employer.","description_format":"text","description_chars":3436,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-11-02T15:32:01Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":123,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/via-strategy-operations-manager","json_url":"https://alion.io/job/via-strategy-operations-manager.json","meta":{"generated_at":"2026-11-05T05:10:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6298,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174581},"rest":"https://alion.io/mcp/rest/get_company?id=174581"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvia-strategy-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvia-strategy-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvia-strategy-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/via-strategy-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvia-strategy-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3613802}},{"tool":"search_jobs","arguments":{"company":"ridewithvia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3613802},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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