{"id":3618231,"url":"https://alion.io/job/viaero-wireless-customer-service-representative","title":"Customer Service Representative","company":{"id":2070052,"name":"Viaero Wireless","domain":"viaero.com","url":"https://alion.io/company/viaero","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Morgan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T17:22:08Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-11T11:22:19Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"As a Viaero Customer Care Representative, you would be responsible for handling inbound phone calls regarding cellular service. Our Representatives strive to provide one-call resolution for problems, issues, and inquiries conveyed by customers. You would also provide valuable feedback to our management regarding ways to improve efficiency and customer service and can play a large role in retaining our loyal customers. In this role, you get an excellent foundation that you can use to move into higher-level or more specialized positions within the Customer Care team or within other Viaero departments, which allows you an unrivaled opportunity for growth! This position is based in our call center located at 830 E Platte Ave Suite D, Fort Morgan, CO 80701.\nShifts are assigned through quarterly shift bid, and on-call and Saturday shifts are done on rotating basis. Customer Care Team hours of operation are as follows:\nMonday - Friday: 6:00am-8:00pm\nSaturday: 8:00am-5:00pm (rotating shift)\nSunday: 11am - 5:00pm\nResponsibilities and Duties:\nExplain and change rate plans, features, services, promotions, and usage. \nAssist customers who have questions about their bill, or who are having issues with their billing. \nAdd or change existing products/plans/features/services for customers (Opportunity to earn bonuses) \nHandle customer concerns and requests for general information. \nPerform other duties as assigned. \nQualifications:\nViaero's Customer Care Representatives need to have:\nOutstanding verbal communication and problem-solving skills. \nA pleasant phone voice and excellent phone etiquette. \nThe ability to learn about our plans, services, and technical features of our products. \nFantastic, demonstrated customer service skills. \nSales ability is a definite plus! \nBilingual in Spanish is a plus!\nMust be at least 18 years old, have a valid driver's license, and a high school diploma or GED. Customer service or sales experience is desirable but will train the right candidate. Must have the ability to pass pre-employment checks, which include a criminal background check and substance screening, following federal law.\nWhat we offer:\nGrowth opportunities\nComprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave and holiday pay.\nIND123","description_format":"text","description_chars":2426,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true}]},"benefits":["Growth opportunities","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-11-02T17:22:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":58,"reasons":["conf:5","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/viaero-wireless-customer-service-representative","json_url":"https://alion.io/job/viaero-wireless-customer-service-representative.json","meta":{"generated_at":"2026-11-11T14:19:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26314,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2070052},"rest":"https://alion.io/mcp/rest/get_company?id=2070052"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fviaero-wireless-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fviaero-wireless-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fviaero-wireless-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/viaero-wireless-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fviaero-wireless-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3618231}},{"tool":"search_jobs","arguments":{"company":"viaero.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3618231},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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