# Customer Service Representative

As a Viaero Customer Care Representative, you would be responsible for handling inbound phone calls regarding cellular service. Our Representatives strive to provide one-call resolution for problems, issues, and inquiries conveyed by customers. You would also provide valuable feedback to our management regarding ways to improve efficiency and customer service and can play a large role in retaining our loyal customers. In this role, you get an excellent foundation that you can use to move into higher-level or more specialized positions within the Customer Care team or within other Viaero departments, which allows you an unrivaled opportunity for growth! This position is based in our call center located at 830 E Platte Ave Suite D, Fort Morgan, CO 80701. Shifts are assigned through quarterly shift bid, and on-call and Saturday shifts are done on rotating basis. Customer Care Team hours of operation are as follows: Monday - Friday: 6:00am-8:00pm Saturday: 8:00am-5:00pm (rotating shift) Sunday: 11am - 5:00pm Responsibilities and Duties: Explain and change rate plans, features, services, promotions, and usage. Assist customers who have questions about their bill, or who are having issu

- **Id**: 3618231
- **Url**: <https://alion.io/job/viaero-wireless-customer-service-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Fort Morgan, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-02T17:22:08Z
- **Employer posted date**: 2026-11-02
- **Last verified at**: 2026-11-11T11:22:19Z
- **Board verified**: yes
- **Days open**: 8
- **Description format**: text
- **Description chars**: 2426
- **Description truncated**: no
- **Benefits**: Growth opportunities, Health insurance, Life insurance
- **Relocation offered**: no
- **Industries**: Mobile Networks

## Company

- **Id**: 2070052
- **Name**: Viaero Wireless
- **Domain**: viaero.com
- **Url**: <https://alion.io/company/viaero>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: ADP

### Truth index

- **Grade**: A
- **Score**: 90
- **Open postings**: 5
- **Ghost share**: 0
- **Stale share**: 0.4
- **Repost share**: 0
- **Time to fill p50 days**: 58
- **Computed at**: 2026-11-11T05:49:22Z

## Salary

- **Min**: 16
- **Max**: 18
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 36000

## Trust

- **Level**: ok
- **Days open**: 8

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: no

### Languages

- Language: Spanish; Level: Proficiency (C2); Optional: yes

## Lifecycle

- Event: open; At: 2026-11-02T17:22:08Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 8
- **Expected fill days**: 58
- **Reasons**: conf:5, win:early
- **Computed at**: 2026-11-11T05:49:22Z

## Pay

- **Stated usd annual**: 36000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.