{"id":3883043,"url":"https://alion.io/job/vialto-partners-process-excellence-lead","title":"Process Excellence Lead","company":{"id":1862112,"name":"Vialto Partners","domain":"vialtopartners.com","url":"https://alion.io/company/vialtopartners","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":49,"ghost_share":0.02,"stale_share":0.898,"repost_share":0.02,"time_to_fill_p50_days":40,"computed_at":"2026-11-11T05:49:22Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States","London, United Kingdom","Chicago, United States","Toronto, Canada","Calgary, Canada","United States","Norway","Sweden"],"countries":["US","GB","CA","NO","SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T18:47:02Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T00:43:29Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Company Description\nJoin the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems.\nTo be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly with us. You’ll work alongside recognized experts, shaping people-first, technology-driven solutions that drive the future of work. We help our clients achieve their goals and imagine new possibilities. And we can do the same for you. Whatever your aspirations, Vialto can help you find your way.\nJob Description\nThe Process & Delivery Excellence Senior Associate/Manager is a hands on individual contributor responsible for executing the implementation, standardization, performance monitoring, and continuous improvement of global immigration delivery processes. The role applies lean six sigma and other structured process excellence methodologies to translate global delivery priorities into practical ways of working, service expectations, process documentation, and measurable operational improvements.\nWorking closely with Process & Delivery Excellence leadership, Territory teams, Platform, Product, Data, and Client Transition & Onboarding teams, the role delivers initiatives that improve service quality, SLA performance, process adoption, compliance, and operational consistency across the global delivery model. The role focuses on execution, analysis, implementation, measurement, and operational enablement rather than ownership of global process strategy, governance, or service delivery standards.\nKey Responsibilities include but not limited to:\nProcess Improvement & Optimization\nSupport delivery of process improvement initiatives across the immigration service line. \nAnalyze workflows to identify inefficiencies, bottlenecks, rework, duplication, and process variation. \nApply Lean Six Sigma, DMAIC, root-cause analysis, and other structured continuous improvement methodologies to improve service delivery effectiveness. \nTranslate improvement opportunities into defined problem statements, improvement plans, measurable outcomes, and sustained operational changes. \nSupport implementation of process changes designed to improve quality, efficiency, consistency, and scalability. \nExecute approved process changes designed to improve quality, efficiency, consistency, and scalability. \nTrack and measure outcomes from improvement initiatives to ensure benefits are realized. \nService Performance & SLA Improvement\nMonitor operational performance against established service expectations and SLA targets. \nSupport analysis of missed SLAs, delays, rework, and operational exceptions. \nIdentify trends and recurring performance issues requiring process improvements. \nPartner with operational teams to implement corrective actions and sustainable improvements. \nAssist with development and reporting of operational performance measures. \nProcess Documentation & Standardization\nCreate and maintain process maps, SOPs, playbooks, workflows, and supporting documentation. \nSupport implementation of standardized processes across territories. \nEnsure process changes are clearly documented, communicated, and embedded into delivery teams. \nAssist with governance activities designed to monitor process adherence and consistency. \nSupport ongoing maintenance of operational process documentation. \nData Analytics & Performance Insights\nUse operational data to identify trends, issues, risks, and improvement opportunities. \nPartner with Data Analytics teams to support performance measurement and reporting. \nTrack metrics such as cycle time, throughput, quality performance, SLA adherence, and process compliance. \nSupport development of dashboards and performance reporting materials. \nProvide insights that help prioritize improvement initiatives and resource allocation decisions. \nCross-Functional Collaboration\nPartner with Process & Delivery Excellence, Operations, Platform, Product, Data, and Client Transition teams. \nSupport alignment between operational processes and technology-enabled workflows. \nFacilitate process design sessions, root-cause analysis, operational reviews, and structured improvement workshops \nManage the execution of assigned improvement initiatives and ensure agreed follow-up actions are completed. \nSupport implementation activities across multiple stakeholder groups. \nChange Management & Adoption\nSupport successful implementation of process changes across operational teams. \nDevelop supporting guidance, training materials, and adoption tools. \nGather stakeholder feedback regarding new processes and ways of working. \nHelp identify adoption barriers and support mitigation activities. \nMonitor sustainability of implemented improvements and recommend follow-up actions. \nExperience & Profile\nRequired Qualifications\nExperience in process excellence, continuous improvement, operational excellence, service delivery, immigration operations, or a related professional services environment. \nLean Six Sigma Black Belt certification. \nDemonstrated experience independently leading complex process improvement initiatives from problem definition through implementation and benefits measurement. \nStrong understanding of workflow design, process documentation, operational controls, and service delivery. \nProficiency in Lean Six Sigma tools, including DMAIC, process mapping, root-cause analysis, value-stream analysis, and performance measurement. \nAbility to analyze operational data and identify practical opportunities for improvement. \nExperience working across global and matrixed stakeholder groups and functions. \nStrong communication, facilitation, and stakeholder management skills. \nStrong analytical and problem-solving capability with attention to detail. \nAbility to prioritize multiple initiatives and manage competing deadlines. \nExperience working within a professional services, operations, or technology-enabled environment. \nPreferred Qualifications\nAdvanced experience applying Lean Six Sigma methodologies within a global, matrixed, or professional services environment. \nExperience within immigration, global mobility, compliance, or another regulated operational environment. \nExperience developing SOPs, process maps, service standards, operational controls, and ways-of-working documentation. \nExperience with operational reporting, performance dashboards, SLA metrics, and process analytics. \nExperience supporting workflow automation, digital transformation, AI-enabled solutions, or operational technology platforms. \nExperience supporting global process adoption, training, and change enablement. \nAdditional Information\nThis is a regular, full-time role\nThis is a hybrid role.\nLocation: New York, London, Toronto. This is a global role so other locations are open, but locations near a Vialto office are preferred.\nThe salary range for this role is between $110 and $140 CAD, and $125 and $150 USD. Individual salaries are based on education, geographic location, and alignment to the market data.\nWe are an equal opportunity employer that does not discriminate on the basis of any legally protected status.\nPlease note, AI is used as part of the application process","description_format":"text","description_chars":7627,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Payroll Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-11-06T18:47:02Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":4,"expected_fill_days":40,"reasons":["conf:5","stale_co","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/vialto-partners-process-excellence-lead","json_url":"https://alion.io/job/vialto-partners-process-excellence-lead.json","meta":{"generated_at":"2026-11-11T09:48:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16488,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1862112},"rest":"https://alion.io/mcp/rest/get_company?id=1862112"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvialto-partners-process-excellence-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvialto-partners-process-excellence-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvialto-partners-process-excellence-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vialto-partners-process-excellence-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvialto-partners-process-excellence-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3883043}},{"tool":"search_jobs","arguments":{"company":"vialtopartners.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3883043},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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