# Telecom Client Technician

Overview ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory. Responsibilities Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstrating “Service Excellence” Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times Prioritizing and planning of assigned service calls Communicating updates associated with assigned service calls Escalating problems when appropriate Interacting in a professional manner with customers to foster positive relationships Point of contact for FACILITY staff for any issues regarding customer account Replacing telephony hardware and network components, basic maintenance practices Pulling cable, mounting network devices, installing tel

- **Id**: 3715501
- **Url**: <https://alion.io/job/viapath-telecom-client-technician-10>
- **Role**: Field & Service
- **Role family**: Field & Service
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Richmond, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T00:36:35Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-08T18:20:20Z
- **Board verified**: yes
- **Days open**: 4
- **Description format**: text
- **Description chars**: 5948
- **Description truncated**: no
- **Benefits**: Flexible time off, Life insurance, Retirement plans, Vision insurance
- **Relocation offered**: no

## Company

- **Id**: 2212022
- **Name**: ViaPath
- **Domain**: viapath.com
- **Url**: <https://alion.io/company/viapath>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: iCIMS

## Salary

- **Min**: 28
- **Max**: 30
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 60000

## Technologies

- **Microsoft Office** — Optional: no
- **Wi-Fi** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 4

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-04T00:36:35Z

## Liveness

- **Score**: 99
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.992
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 16
- **Reasons**: conf:3, wave, velocity, win:early, comp:junior
- **Computed at**: 2026-11-08T05:47:12Z

## Pay

- **Stated usd annual**: 60000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.