{"id":3247743,"url":"https://alion.io/job/viasat-aviation-maintenance-controller","title":"Aviation Maintenance Controller","company":{"id":1758272,"name":"Viasat","domain":"viasat.com","url":"https://alion.io/company/viasat-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carlsbad, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":46,"currency":"USD","period":"hour","gross":null,"usd_annual":92000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-20T16:21:00Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-11-01T03:46:58Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About usOne team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.\nWhat you'll do\nThe Maintenance Controller is a key member of Viasat'sGlobal Enterprise & Mobility Support team, which helps deliver and maintain Viasat'sbest-in-class In-Flight Connectivity (IFC) to our Commercial Aviation customers. The Maintenance Controller ensures that all work is carried out in accordance withViasat procedures and manuals, following local laws. Additionalkey responsibilities include providing support to Viasat Field Engineering and Airline Engineering representatives during the installation, activation, and maintenance of Viasat IFC equipment, including software loads and updates. Verbal and written interaction with engineers is frequent and should be delivered professionally. This position collaboratewith internal and external collaborators and must be able to communicate effectively with diverse audiences including engineering teams, program management, customers, and third-party partners & suppliers. This position requires contributing to shared knowledge, documentation, training of peers and other partners, and may require travel to other Viasat offices, customer locations, and airline maintenance locations up to 10%. The ideal candidate will have a background in commercial aircraftsystems, specifically electrical and avionics equipment solving and testing. The critical nature of the work requires good judgment, initiative, and niche technical expertiseto understand problems and develop recommended solutions. Experience with hardware and software elements involved in IP networking and satellite communications is helpful. Familiarity with UNIX/LINUX configuration, and ability to capture and interpret network traces is a plus.\nThe day-to-day\nTrack, maintainand ensure all open anomalies across the installed fleet are actively being worked in our Salesforce ticketing system.\nAnswers phone calls from aviation customers in our 24/7 control center environment.\nSupports and provides technical mentorship for customers related to Viasat mobility terminals.\nResponsible for continuous monitoring and providing guidance of IFE/IFC systems in line operations by close communication with Line Maintenance personnel, Maintenance Vendors, Airline Operations, AircraftEngineeringand other stakeholders to ensure all systems are operational.\nManages system out of service activities which includes planning for spares, tooling, equipment, skilland adequate labor to ensure systems are restored expeditiously.\nEnsure complete and accuratedocumentation and records of all maintenance work performed on customer aircraft. \nCommunicate with Airline Operations Managers, Quality Assurance, Materials management, and contract maintenance as requiredto support the repair and maintenance process.\nAnalyze system malfunctions and determinea course of action based on those findings.\nParticipate with technical teams to diagnose, solve, and provide guidance for any discrepancies related to the aircraftin accordance withapproved technical data.\nSupport in the development of a maintenance and preventative maintenance program.\nCoordinate new software rollout, testing and implementation to minimize impact to reliability.\nReview’saircrafthistorical data and issues action plans as requiredbased on repeat and chronic reliability programs.\nSupports the daily operational call reporting on the status and plan for the Viasat installed fleet\nMaintains safe, secure, and healthy work environment by following standards and procedures.\nWhat you'll need\n3+ years experiencein technical customer service\nExcellent customer service skills to provide the high touch required by business aviation and executive customers\nThe ability to work with and understand FAA regulations, maintenance manuals and programs, and reliability programs.\nProven skills in assisting customers with complex solving without instruction, using good judgment to acquire results.\nOpen to working a flexible schedule in a 24x7 environment as needed to support round-the-clock operations over 3 shifts, weekendsand holidays.\nStrong written and verbal communication skills, including the ability to present complex technical material to a variety of audiences.\nTravel domestically and internationally up to 10% of the time.\nMust work onsite in Dallas Texas\nHigh school diploma\nUS Citizenship is required \nWhat will help you on the job\n3+ years working with Ku or Ka band RF equipment, antennas, standard test equipment, and communications theory.\n3+ years’ experience in Network Operations and Product Support.\nPrior experience with Linux/Unix.\nFAA Airframe (primary preference) & Powerplant (secondary preference) Certificate or equivalent Aircraft Engineering Degree\nBachelor's degree in related field. \nSalary range\n$29.57 - $46.63 / hourly.\nFor specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $36.78 - $55.05/ hourly\nAt Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.\nEEO Statement\nViasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.\nTrack, maintainand ensure all open anomalies across the installed fleet are actively being worked in our Salesforce ticketing system.\nAnswers phone calls from aviation customers in our 24/7 control center environment.\nSupports and provides technical mentorship for customers related to Viasat mobility terminals.\nResponsible for continuous monitoring and providing guidance of IFE/IFC systems in line operations by close communication with Line Maintenance personnel, Maintenance Vendors, Airline Operations, AircraftEngineeringand other stakeholders to ensure all systems are operational.\nManages system out of service activities which includes planning for spares, tooling, equipment, skilland adequate labor to ensure systems are restored expeditiously.\nEnsure complete and accuratedocumentation and records of all maintenance work performed on customer aircraft. \nCommunicate with Airline Operations Managers, Quality Assurance, Materials management, and contract maintenance as requiredto support the repair and maintenance process.\nAnalyze system malfunctions and determinea course of action based on those findings.\nParticipate with technical teams to diagnose, solve, and provide guidance for any discrepancies related to the aircraftin accordance withapproved technical data.\nSupport in the development of a maintenance and preventative maintenance program.\nCoordinate new software rollout, testing and implementation to minimize impact to reliability.\nReview’saircrafthistorical data and issues action plans as requiredbased on repeat and chronic reliability programs.\nSupports the daily operational call reporting on the status and plan for the Viasat installed fleet\nMaintains safe, secure, and healthy work environment by following standards and procedures.\n3+ years experiencein technical customer service\nExcellent customer service skills to provide the high touch required by business aviation and executive customers\nThe ability to work with and understand FAA regulations, maintenance manuals and programs, and reliability programs.\nProven skills in assisting customers with complex solving without instruction, using good judgment to acquire results.\nOpen to working a flexible schedule in a 24x7 environment as needed to support round-the-clock operations over 3 shifts, weekendsand holidays.\nStrong written and verbal communication skills, including the ability to present complex technical material to a variety of audiences.\nTravel domestically and internationally up to 10% of the time.\nMust work onsite in Dallas Texas\nHigh school diploma\nUS Citizenship is required","description_format":"text","description_chars":9110,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":true,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-10-25T19:20:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 32 · green card filings: 19","filings_12m":32,"filings_prev_12m":42,"green_card_filings_12m":19,"median_offered_wage_usd":142500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":10,"expected_fill_days":38,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":92000,"is_top_pay":true},"html_url":"https://alion.io/job/viasat-aviation-maintenance-controller","json_url":"https://alion.io/job/viasat-aviation-maintenance-controller.json","meta":{"generated_at":"2026-11-01T04:49:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7446,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758272},"rest":"https://alion.io/mcp/rest/get_company?id=1758272"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fviasat-aviation-maintenance-controller"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fviasat-aviation-maintenance-controller"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fviasat-aviation-maintenance-controller"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/viasat-aviation-maintenance-controller\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fviasat-aviation-maintenance-controller"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3247743}},{"tool":"search_jobs","arguments":{"company":"viasat.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3247743},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}