{"id":3247792,"url":"https://alion.io/job/viasat-global-technical-support-consultant-temporary","title":"Global Technical Support Consultant, Temporary","company":{"id":1758272,"name":"Viasat","domain":"viasat.com","url":"https://alion.io/company/viasat-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":76,"open_postings":35,"ghost_share":0,"stale_share":0.943,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ålesund, Norway"],"countries":["NO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-08T08:20:00Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-11-06T05:13:13Z","board_verified":false,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"About usOne team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.\nWhat you'll do\nAs a Global Technical Support Consultant, you’ll be monitoring and maintaining terminals, firmware and networks for Inmarsat’s Partners and end customers, sometimes as part of a Managed Service offering. If there are any issues relating to the ‘Service Offering’, such as configuration, upgrades, throughput, you’ll be the first person our Partners and end customers will come to. Tasks can include documenting cases, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Most importantly, as customers cannot afford to be without safety communications for more than the minimum time taken to repair or replace, your technical support is vital to the ongoing operation of vessels, aircraft or land based terminals and the lives of those relying on these services.\nThe day-to-day\nWorking with customers to do initial identification and diagnose hardware device, software application, system and/or network problems and advising on the solution providing customer excellence along the way\nYou will contribute to resolving any GX service system or hardware issue reported by our channel, NOC, or other internal parties.\nYou will work closely with the training academy to pass knowledge on GX troubleshooting processes, network tools and useful network/system experience you gain\nLogging and keeping records of customer issues and solutions to enable Business Improvement initiatives including analysing call logs so you can spot common trends and underlying problems\nContribute to update self-help documents so customers and colleagues can try to fix problems themselves\nWorking with field engineers who conduct site visits if a problem is more serious\nTesting and fixing faulty equipment\nNote this is a temporary 12-month position.\nWhat you'll need\nEducated to degree level or equivalent in communications/network engineering\nIP data and circuit switched data/voice connectivity, ideally within the satellite communications or cellular sector\nWireless Networking technologies such as WiFi® and Bluetooth® within a mobile / satellite environment\nExceptionally customer-focused and love assisting other people overcome technical challenges, which drives you to identify solutions both inspirational and innovative\nSelf-motivated and tenacious in ensuring that, even under pressure, tight deadlines are met\nActively committed to expanding deep technical knowledge in addition to solid commercial understanding. You are a fantastic communicator and you are keen to share your ideas\nAbility to communicate effectively at all levels and decipher technically complex issues from a multicultural customer base\nWhat will help you on the job\nGood understanding of network and networking protocols\nGood understanding of core Inmarsat Products & Services and their capabilities\nExperience in working on a shift pattern\nKnowledge of a foreign language\nEEO Statement\nViasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.\nWorking with customers to do initial identification and diagnose hardware device, software application, system and/or network problems and advising on the solution providing customer excellence along the way\nYou will contribute to resolving any GX service system or hardware issue reported by our channel, NOC, or other internal parties.\nYou will work closely with the training academy to pass knowledge on GX troubleshooting processes, network tools and useful network/system experience you gain\nLogging and keeping records of customer issues and solutions to enable Business Improvement initiatives including analysing call logs so you can spot common trends and underlying problems\nContribute to update self-help documents so customers and colleagues can try to fix problems themselves\nWorking with field engineers who conduct site visits if a problem is more serious\nTesting and fixing faulty equipment\nNote this is a temporary 12-month position.\nEducated to degree level or equivalent in communications/network engineering\nIP data and circuit switched data/voice connectivity, ideally within the satellite communications or cellular sector\nWireless Networking technologies such as WiFi® and Bluetooth® within a mobile / satellite environment\nExceptionally customer-focused and love assisting other people overcome technical challenges, which drives you to identify solutions both inspirational and innovative\nSelf-motivated and tenacious in ensuring that, even under pressure, tight deadlines are met\nActively committed to expanding deep technical knowledge in addition to solid commercial understanding. You are a fantastic communicator and you are keen to share your ideas\nAbility to communicate effectively at all levels and decipher technically complex issues from a multicultural customer base","description_format":"text","description_chars":5747,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-10-25T19:20:14Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.536,"p_room":0.75,"age_days":31,"expected_fill_days":35,"reasons":["conf:72","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/viasat-global-technical-support-consultant-temporary","json_url":"https://alion.io/job/viasat-global-technical-support-consultant-temporary.json","meta":{"generated_at":"2026-11-09T09:42:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9572,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758272},"rest":"https://alion.io/mcp/rest/get_company?id=1758272"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fviasat-global-technical-support-consultant-temporary"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fviasat-global-technical-support-consultant-temporary"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fviasat-global-technical-support-consultant-temporary"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/viasat-global-technical-support-consultant-temporary\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fviasat-global-technical-support-consultant-temporary"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3247792}},{"tool":"search_jobs","arguments":{"company":"viasat.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3247792},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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