{"id":3247834,"url":"https://alion.io/job/viasat-hr-lifecycle-process-designer","title":"HR Lifecycle Process Designer","company":{"id":1758272,"name":"Viasat","domain":"viasat.com","url":"https://alion.io/company/viasat-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":34,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":166000,"period":"year","method":"role_country_seniority_unknown","sample_n":157},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"GDPR","optional":false},{"name":"Miro","optional":false},{"name":"ServiceNow","optional":false},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-09-20T23:37:00Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-28T10:44:21Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"About usOne team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.\nWhat you'll do\nThe Lifecycle Architect is anindividual contributor responsible for the end-to-end design, architecture, and continuous optimization of the employee lifecycle experience-spanning onboarding, transfers, promotions, and offboarding. Reporting directly to the Leader of Employee Lifecycle Enablement and Service Delivery, this role owns the experience layer: translating people strategy into process blueprints, enablement frameworks, and self-service solutions that employees and managers can genuinely use.\nThe day-to-day\nEmployee Lifecycle Journey Design\n Architect and own the end-to-end journey maps for all major lifecycle events (Onboarding, Transfers, Promotions, Leaves of Absence, and Offboarding), documenting process flows, decision logic, system touchpoints, and role ownership at every step.\nDesign for the full-servicetier model, ensuring each lifecycle event has a coherent Tier 0 self-service path, a clear Tier 1 assisted support motion, and a well-defined Tier 2 escalation route-so no employee or manager falls through the cracks.\nTranslate business and compliance requirements into human-centered process designs that balance operational rigor with a seamless employee experience.\nIdentifyand eliminatefriction, using service delivery data, employee feedback, and root-cause analysis to simplify legacy processes, remove redundant steps, and improve end-to-end cycle times.\nEnablement Design & Self-Service (Tier 0)\nLead the design and ongoing maintenance of Tier 0 self-service assets-knowledge base articles, guided workflows, AI chatbot conversation flows, and manager toolkits-ensuring content is accurate, up-to-date, and written in plain language.\nApply UX and content design principles to build self-service experiences that genuinely deflect Tier 1 contacts, co-creating with employees and managers through user testing, empathy mapping, and iterative refinement.\n Partner with HR Technology to define UI/UX requirements for People systems (e.g., Workday, ServiceNow), ensuring system experiences reflect intended process designs.\nDefine and track Tier 0 performance, including self-service deflection rates and knowledgearticle effectiveness, using insights to continuously prioritize and improve the enablement content library.\nService Delivery Partnership (Tier 1 & Tier 2 Enablement)\nServe as the primary design partner to Tier 1 and Tier 2 service delivery teams, ensuring process designs are operationally viableand that agents have the training materials, SOPs, and knowledge resources needed to deliver the intended experience at every interaction.\n Develop and maintainagent-facing enablementassets: standard operating procedures (SOPs), process guides, decision trees, escalation matrices, and onboarding/training materials for all lifecycle events.\nEstablish structured feedback loops with service delivery, using case volume data, agent insights, and escalation patterns to identifywhere experience designs are breaking down and feed those findings back into the design cycle.\nParticipate in quality review cycles, auditing case handling against process design intent and flagging systemic gaps for redesign, content refresh, or agent enablement uplift.\nGovernance, Compliance & Data Integrity\nBuild and maintaingovernance models defining ownership, change management protocols, and version control for all lifecycle process documentation and enablementassets.\n Ensure all process designs comply withglobal labor laws and data privacy regulations (e.g., GDPR, CCPA), partnering with Legal and Total Rewards to embed compliance checkpoints directly into lifecycle workflows.\n Maintain data integrity standards across lifecycle transactions in HRIS platforms (e.g., Workday), defining field-level requirements, downstream dependencies, and audit controls.\nAnalytics & Continuous Improvement\nOwn the measurement framework for lifecycle experience quality, defining KPIs including process cycle times, completion rates, Tier 0 deflection rates, and employee satisfaction at key lifecycle moments.\nConduct regular root-cause analysis on process failures, low adoption areas, or elevated service volumes, producing data-backed design recommendations for the Leader and cross-functional stakeholders.\nBuild and maintaindashboards and reporting that make lifecycle health visible to People leadership and demonstratethe ROI of design and enablement investments.\nAgile Design Practice\nManage a prioritized backlog of lifecycle design improvements, applying Agile and Design Thinking methodologies to deliver incremental, user-validated changes at pace.\n Facilitate co-design sessions (journey mapping workshops, empathy mapping, prototype reviews) with employees, managers, and HR stakeholders to ensure solutions are grounded in real user needs rather than internal assumptions.\nAct as the internal subject matter expert on employee lifecycle process architecture, advising HRBPs, regional HR teams, and HR Technology on design decisions and their cross-functional implications.\nWhat you'll need\nEducation: Bachelor's degree in Human Resources, Organizational Design, Business Administration, or a relatedfield. Master's or MBA preferred.\nExperience: Relevant experience in HR Operations, Process or Service Design, or HR Project Management, with direct experience designing employee-facing processes at scale.\nLifecycle Design: Demonstratedsuccess designing and implementing global employee lifecycle programs with measurable improvements in experience quality or operational efficiency.\nService Delivery Exposure: Prior experience working alongside or within an HR Shared Services or case management function, with a clear understanding of how process design decisions affect Tier 1 and Tier 2 operations.\nTechnical & Methodological Skills\n Process & Journey Design: Strong proficiencyin process mapping, journey mapping, and service design tools (e.g., Miro, Lucidchart, Visio); comfortable producing both high-level experience maps and detailed SOP-level documentation.\n HR Systems: Working experience with modern HRIS platforms (e.g., Workday) and HR service delivery tools (e.g., ServiceNow HR Service Delivery). Familiarity with knowledge management platforms and AI chatbot tooling is a plus.\n Agile & Design Thinking: Practical experience applying Agile/Scrum and Design Thinking frameworks in non-technical or HR environments. Certification (CSM, PMI-ACP) preferredbut not required.\nContent & Enablement Design: Ability to produce clear, plain-language process documentation, knowledge articles, and training materials for both employee-facing and agent-facing audiences.\nAnalytics: Comfortable working with case management metrics, process performance data, and employee feedback to identifypatterns and translate findings into actionable design improvements.\nWhat will help you on the job\nSystems Thinking: Sees how individual process decisions ripple across tiers, teams, and systems-and designs with those dependencies in mind.\nUser-Centric Mindset: Deep empathy for the employee and manager experience; instinctively designs for real humans, not org charts or internal convenience.\nCross-Functional Collaboration: Skilled at working across HR functions-service delivery, HRBPs, Total Rewards, HR Technology-and bringing diverse stakeholders into the design process without losing momentum.\nStructured Communication: Translates complex process logic into clear documentation, visual artifacts, and presentations for audiences ranging from frontline agents to senior HR leadership.\nBias for Clarity: Naturally challenges ambiguous or overly complex legacy processes and proposes simpler, better alternatives backed by data and user insight. \nEEO Statement\nViasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.\nEmployee Lifecycle Journey Design\n Architect and own the end-to-end journey maps for all major lifecycle events (Onboarding, Transfers, Promotions, Leaves of Absence, and Offboarding), documenting process flows, decision logic, system touchpoints, and role ownership at every step.\nDesign for the full-servicetier model, ensuring each lifecycle event has a coherent Tier 0 self-service path, a clear Tier 1 assisted support motion, and a well-defined Tier 2 escalation route-so no employee or manager falls through the cracks.\nTranslate business and compliance requirements into human-centered process designs that balance operational rigor with a seamless employee experience.\nIdentifyand eliminatefriction, using service delivery data, employee feedback, and root-cause analysis to simplify legacy processes, remove redundant steps, and improve end-to-end cycle times.\nEnablement Design & Self-Service (Tier 0)\nLead the design and ongoing maintenance of Tier 0 self-service assets-knowledge base articles, guided workflows, AI chatbot conversation flows, and manager toolkits-ensuring content is accurate, up-to-date, and written in plain language.\nApply UX and content design principles to build self-service experiences that genuinely deflect Tier 1 contacts, co-creating with employees and managers through user testing, empathy mapping, and iterative refinement.\n Partner with HR Technology to define UI/UX requirements for People systems (e.g., Workday, ServiceNow), ensuring system experiences reflect intended process designs.\nDefine and track Tier 0 performance, including self-service deflection rates and knowledgearticle effectiveness, using insights to continuously prioritize and improve the enablement content library.\nService Delivery Partnership (Tier 1 & Tier 2 Enablement)\nServe as the primary design partner to Tier 1 and Tier 2 service delivery teams, ensuring process designs are operationally viableand that agents have the training materials, SOPs, and knowledge resources needed to deliver the intended experience at every interaction.\n Develop and maintainagent-facing enablementassets: standard operating procedures (SOPs), process guides, decision trees, escalation matrices, and onboarding/training materials for all lifecycle events.\nEstablish structured feedback loops with service delivery, using case volume data, agent insights, and escalation patterns to identifywhere experience designs are breaking down and feed those findings back into the design cycle.\nParticipate in quality review cycles, auditing case handling against process design intent and flagging systemic gaps for redesign, content refresh, or agent enablement uplift.\nGovernance, Compliance & Data Integrity\nBuild and maintaingovernance models defining ownership, change management protocols, and version control for all lifecycle process documentation and enablementassets.\n Ensure all process designs comply withglobal labor laws and data privacy regulations (e.g., GDPR, CCPA), partnering with Legal and Total Rewards to embed compliance checkpoints directly into lifecycle workflows.\n Maintain data integrity standards across lifecycle transactions in HRIS platforms (e.g., Workday), defining field-level requirements, downstream dependencies, and audit...","description_format":"text","description_chars":15002,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-10-25T19:20:14Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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