{"id":3247707,"url":"https://alion.io/job/viasat-mso-technical-support-engineer","title":"MSO Technical Support Engineer","company":{"id":1758272,"name":"Viasat","domain":"viasat.com","url":"https://alion.io/company/viasat-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-23T16:29:00Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-26T02:49:05Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About usOne team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.\nWhat you'll do\nThis position interacts directly with our commercial customers and with various internal groups, including Network and Service Operations Engineers, and program management.\nThis position includes the MSO duties above and in addition will be working closely with DevOps engineers to investigate and help tackle complex SW and HW issues. Will also connect with the Tactical Assistance Center/TAC on identifying issues with the mobility network, all with a goal of improving overall mobility performance in multiple areas. This person will also have to be able to train peers on the latest process or technology.\nThe day-to-day\nMonitor support channels to ensure a rapid response and resolution to any problem or inquiry\nSupport the provisioning and configuration of new terminals\nMonitor our core service elements for exceptions\nFollow appropriate critical issue procedures\nThoroughly documenting incident progress and resolution details in our ticketing system\nCommunicate outages and maintenance notifications to our customers\nWhat you'll need\nA Bachelor’s Degree in a technical discipline or in lieu of education, 3-5 years of relevant experience/military experience \nFluent in Python, Java, C#\nKnowledge in SQL, JavaScript, and HTML\nExperience working with Linux/Unix\nPrior experience with CRM tools, such as Salesforce\nSolid grasp of TCP/IP and Broadband Networks\nAdept at performing troubleshooting of complex systems and equipment\nExperience with the use of Network Monitoring Systems\nExperience with hardware and software elements involved in IP networking and satellite communications\nAdvanced experience with Splunk\nPacket capture / wire shark skills\nWhat will help you on the job\n2+ years in a NOC environment or similar technical support role\n3+ years’ experience in a customer-facing service capacity\nPassionate about customer support and service quality, and enjoys multi-tasking in a fast paced, team environment\nWe are looking for someone that enjoys working with the latest networking technologies and is always looking for ways to personally chip in to overall process improvement\nGood interpersonal skills, including the ability to connect with both technical and non-technical audiences \nEEO Statement\nViasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.\nMonitor support channels to ensure a rapid response and resolution to any problem or inquiry\nSupport the provisioning and configuration of new terminals\nMonitor our core service elements for exceptions\nFollow appropriate critical issue procedures\nThoroughly documenting incident progress and resolution details in our ticketing system\nCommunicate outages and maintenance notifications to our customers\nA Bachelor’s Degree in a technical discipline or in lieu of education, 3-5 years of relevant experience/military experience \nFluent in Python, Java, C#\nKnowledge in SQL, JavaScript, and HTML\nExperience working with Linux/Unix\nPrior experience with CRM tools, such as Salesforce\nSolid grasp of TCP/IP and Broadband Networks\nAdept at performing troubleshooting of complex systems and equipment\nExperience with the use of Network Monitoring Systems\nExperience with hardware and software elements involved in IP networking and satellite communications\nAdvanced experience with Splunk\nPacket capture / wire shark skills","description_format":"text","description_chars":4276,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-10-25T19:20:14Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":2,"expected_fill_days":8,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-26T03:10:29Z"},"pay":null,"html_url":"https://alion.io/job/viasat-mso-technical-support-engineer","json_url":"https://alion.io/job/viasat-mso-technical-support-engineer.json","meta":{"generated_at":"2026-10-26T03:10:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4149,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758272},"rest":"https://alion.io/mcp/rest/get_company?id=1758272"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fviasat-mso-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fviasat-mso-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fviasat-mso-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/viasat-mso-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fviasat-mso-technical-support-engineer"}]}