{"id":3247849,"url":"https://alion.io/job/viasat-network-operations-center-manager","title":"Network Operations Center Manager","company":{"id":1758272,"name":"Viasat","domain":"viasat.com","url":"https://alion.io/company/viasat-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carlsbad, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":144000,"max":227500,"currency":"USD","period":"year","gross":null,"usd_annual":227500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-17T02:25:00Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-11-03T02:26:00Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"About usOne team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.\nWhat you'll do\nJoin us at a pivotal stage of growth as we build and scale a next-generation Network Operations Center supporting mission-critical communications. This is an opportunity to shape the future of operations, build a high-performing team, and drive operational excellence in a dynamic and highly visible environment.\nThe day-to-day\n Lead and inspire a high-performing Network Operations Center (NOC) team, providing oversight, mentorship, and direction across all operational shifts to ensure excellence in service delivery\nDrive the reliability and performance of mission-critical network and cloud infrastructure, ensuring continuous 24/7 service availability and operational resilience\nRecruit, develop, and elevate top technical talent, fostering a culture of continuous learning, accountability, and professional growth\nChampion incident response and operational excellence, leading critical outage resolution efforts, driving root cause analysis initiatives, and governing change management processes to improve system stability\nDesign and optimize scalable operational frameworks, developing processes, procedures, and best practices that enhance efficiency, consistency, and service quality\nPartner cross-functionally with engineering teams, service providers, and technology vendors to deliver exceptional customer outcomes and consistently exceed service-level objectives\nBuild and launch a next-generation operations center from the ground up, shaping staffing strategies, operational workflows, technology platforms, and performance metrics that enable long-term success\nDrive innovation through AI and automation, identifying, evaluating, and implementing emerging technologies that improve operational effectiveness, accelerate issue resolution, and enhance the overall support experience\nWhat you'll need\nProven experience building and leading a team in a network operations, network engineering, or IT operations environment\nExperience developing operational processes, procedures, and performance standards that drive service excellence\nDemonstrated ability to lead incident response activities and coordinate efforts during service-impacting events\n3+ years’ experience in satellite communications (SATCOM) operations or support\nExperience leading, mentoring, or supervising technical staff, including coaching, training, and performance management\nProven success collaborating with cross-functional teams, customers, vendors, and external service providers\nStrong understanding of networking concepts, troubleshooting methodologies, and operational best practices\nExcellent written and verbal communication skills, with the ability to effectively engage technical and non-technical stakeholders\nStrong analytical, problem-solving, and decision-making abilities\nValidated experience managing or supporting 24/7 operational environments, including shift scheduling, workforce planning, and technician\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent combination of education and relevant experience may be considered\nCurrent DoD 8570 IAT Level II certification, or the ability to obtain one within six months of hire\nQualifying certifications include Security+, CySA+, SSCP, GSEC, CCNA Security (if applicable), GICSP, or equivalent certifications that satisfy IAT Level II requirements\nUS Government position. US Citizenship required\nActive DoD TS/SCI security clearance\nAbility and willingness to travel up to 25%\nWhat will help you on the job\nITIL understanding\nAI and other automation platforms\nFirsthand experience with CRM and defect tracking systems (i.e., ServiceNow or JIRA)\nA collaborative attitude, with a readiness to collaborate in a distributed team environment\nSalary range\n$144,000.00 - $227,500.00 / annually.\nFor specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $179,000.00- $268,000.00/ annually\nAt Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.\nEEO Statement\nViasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.\n Lead and inspire a high-performing Network Operations Center (NOC) team, providing oversight, mentorship, and direction across all operational shifts to ensure excellence in service delivery\nDrive the reliability and performance of mission-critical network and cloud infrastructure, ensuring continuous 24/7 service availability and operational resilience\nRecruit, develop, and elevate top technical talent, fostering a culture of continuous learning, accountability, and professional growth\nChampion incident response and operational excellence, leading critical outage resolution efforts, driving root cause analysis initiatives, and governing change management processes to improve system stability\nDesign and optimize scalable operational frameworks, developing processes, procedures, and best practices that enhance efficiency, consistency, and service quality\nPartner cross-functionally with engineering teams, service providers, and technology vendors to deliver exceptional customer outcomes and consistently exceed service-level objectives\nBuild and launch a next-generation operations center from the ground up, shaping staffing strategies, operational workflows, technology platforms, and performance metrics that enable long-term success\n Drive innovation through AI and automation, identifying, evaluating, and implementing emerging technologies that improve operational effectiveness, accelerate issue resolution, and enhance the overall support experience\nProven experience building and leading a team in a network operations, network engineering, or IT operations environment\nExperience developing operational processes, procedures, and performance standards that drive service excellence\nDemonstrated ability to lead incident response activities and coordinate efforts during service-impacting events\n3+ years’ experience in satellite communications (SATCOM) operations or support\nExperience leading, mentoring, or supervising technical staff, including coaching, training, and performance management\nProven success collaborating with cross-functional teams, customers, vendors, and external service providers\nStrong understanding of networking concepts, troubleshooting methodologies, and operational best practices\nExcellent written and verbal communication skills, with the ability to effectively engage technical and non-technical stakeholders\nStrong analytical, problem-solving, and decision-making abilities\nValidated experience managing or supporting 24/7 operational environments, including shift scheduling, workforce planning, and technician\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent combination of education and relevant experience may be considered\nCurrent DoD 8570 IAT Level II certification, or the ability to obtain one within six months of hire\nQualifying certifications include Security+, CySA+, SSCP, GSEC, CCNA Security (if applicable), GICSP, or equivalent certifications that satisfy IAT Level II requirements\nUS Government position. 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