{"id":3718612,"url":"https://alion.io/job/viateq-application-operations-analyst","title":"Application Operations Analyst","company":{"id":4432055,"name":"Viateq","domain":"viateq.com","url":"https://alion.io/company/viateq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"FedRAMP","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Least Privilege","optional":false},{"name":"Rest API","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Zero Trust","optional":false},{"name":"AppDynamics","optional":true},{"name":"Dynatrace","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-11-04T01:46:41Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T09:47:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"VIATEQ Corporation is looking for an Application Operations Analyst to support our prime contractor and government customer in Washington, DC. Primary work will be performed at the client site in Washington, DC. This position requires the candidate to be able to obtain a Public Trust.\nThe Application Operations Analyst provides day-to-day operational support, monitoring, and administration for the client's enterprise application portfolio, SaaS platforms, and integration environments. This individual serves as a frontline operations resource within the enterprise applications and integration team, handling routine application support tasks, monitoring application health and performance, managing application-related tickets, and contributing to the overall stability and reliability of the client's enterprise application environment.\nThis individual must demonstrate solid technical proficiency in enterprise application operations, strong attention to detail, excellent customer service skills, and a commitment to security and compliance in all application support activities. While escalating complex issues to the Senior Application Operations Engineer or Applications & Integration Lead as appropriate, this individual is expected to resolve routine and moderately complex application support tasks autonomously and within established service level objectives.\nResponsibilities:\nEnterprise Application Support & Monitoring:\nProvide day-to-day operational support and monitoring for the client's enterprise application portfolio, including agency-specific business applications, productivity tools, and mission-critical systems\n\nMonitor enterprise application health, performance, and availability using Government-provided monitoring tools and dashboards\n\nDetect, triage, and classify application incidents and service requests in accordance with established priority levels and response procedures\n\nExecute initial triage and resolution steps for routine and moderately complex application incidents, escalating complex issues to the Senior Application Operations Engineer or Applications & Integration Lead as appropriate\n\nManage application-related tickets in the Government ITSM platform, ensuring accurate, complete, and timely documentation of all support activities\n\nContribute to achieving service level objectives for application incident acknowledgment, response, and resolution\n\nSaaS Platform Administration:\nSupport daily administration of the client’s SaaS platform portfolio, including user management, access provisioning and deprovisioning, basic configuration tasks, and license tracking\n\nMonitor SaaS platform health and performance, escalating issues to the Senior Application Operations Engineer or SaaS vendors as appropriate\n\nExecute routine SaaS platform configuration tasks in accordance with established procedures and change management practices\n\nMaintain accurate SaaS platform user records, license counts, and configuration documentation in the Government ITSM platform\n\nCoordinate with the Asset/Financial Management team on SaaS license tracking and renewal activities\n\nSupport SaaS vendor communication for routine support cases and service requests\n\nIntegration Monitoring & Support:\nMonitor the client's enterprise integration platforms and middleware environments for failures, performance degradation, and data pipeline issues\n\nDetect and triage integration incidents, executing initial resolution steps for routine issues and escalating complex integration failures to the Senior Application Operations Engineer\n\nDocument integration incidents accurately in the Government ITSM platform, including failure details, impacted interfaces, and resolution actions\n\nSupport routine integration administration tasks, including job monitoring, interface status checks, and basic configuration updates\n\nMaintain accurate integration monitoring records and contribute to integration health reporting\n\nCoordinate with application teams and the Senior Application Operations Engineer on integration incident resolution and follow-up\n\nRelease & Environment Support:\nSupport release and environment management activities for the client’s enterprise application portfolio under the direction of the Applications & Integration Lead and Senior Application Operations Engineer\n\nExecute routine environment management tasks, including environment status checks, configuration verification, and data refresh coordination\n\nAssist in preparation and execution of application releases, including pre-release checklists, deployment monitoring, and post-release validation\n\nMaintain accurate environment status records, release checklists, and deployment documentation in the Government ITSM platform\n\nCoordinate with application teams and infrastructure teams on environment availability and readiness for release activities\n\nSupport change management activities for application releases in accordance with ITIL 4 change management practices\n\nUser Access & License Management:\nManage routine user access requests for enterprise applications, including provisioning, deprovisioning, and access modification tasks\n\nEnsure user access changes are processed accurately and in accordance with least-privilege and separation-of-duties principles\n\nMaintain accurate user access records and license utilization data in the Government ITSM platform\n\nCoordinate with the Microsoft Infrastructure team on access management activities that involve Microsoft Entra or Active Directory\n\nSupport periodic access reviews and certification activities for enterprise applications\n\nEscalate complex access management issues to the Senior Application Operations Engineer or Applications & Integration Lead as appropriate\n\nApplication Health Reporting & Analytics:\nContribute to application health reporting, service-level tracking, and Sprint metrics for the enterprise applications and integration team\n\nMaintain accurate application monitoring records, incident logs, and performance data in the Government ITSM platform\n\nGenerate routine application health and availability reports for review by the Applications & Integration Lead\n\nIdentify trends in application incident data and communicate findings to the Senior Application Operations Engineer or Applications & Integration Lead\n\nSupport development and maintenance of application operations dashboards and reporting templates\n\nContribute accurate data to monthly status reports, ITSM metrics dashboards, and Sprint Review demonstrations\n\nKnowledge Management & Documentation:\nMaintain and update application operations documentation, configuration records, and knowledge base articles in the Government ITSM platform\n\nFollow and contribute to standard operating procedures and runbooks for enterprise application operations\n\nDocument common application issues, resolutions, and workarounds to support knowledge base development and Service Desk first-contact resolution improvements\n\nEnsure all application change activities are accurately documented in accordance with ITIL 4 change management practices\n\nSupport cross-training efforts to ensure coverage continuity and team depth across enterprise application operations functions\n\nAgile Delivery & Collaboration:\nActively participate in Agile Sprint Planning, Daily Coordination, Sprint Reviews, and Retrospectives\n\nContribute to the prioritized backlog for enterprise application operations work items\n\nDeliver committed Sprint work items at or above the 85% completion target\n\nProvide timely and accurate updates on application support activities, ticket status, and project progress to the Applications & Integration Lead\n\nContribute actionable improvement recommendations to Sprint Retrospectives based on operational observations and metrics\n\nSecurity & Compliance:\nEnsure all enterprise application operations activities comply with FISMA, NIST SP 800-53, FedRAMP, and the client's cybersecurity policies\n\nApply least-privilege and separation-of-duties principles to all application access management and administration activities\n\nAdhere to all client policies regarding handling of CUI, SBU, and FOUO information\n\nPromptly report suspected or confirmed security incidents involving enterprise applications per client procedures\n\nSupport security assessment activities and audit evidence collection for enterprise applications as directed\n\nRequired Education and Experience:\nMinimum 2-4 years of hands-on enterprise application operations or IT support experience\n\nDemonstrated experience providing operational support for enterprise applications in a Federal or comparable environment\n\nExperience managing application support activities using a formal ITSM platform (e.g., ServiceNow, Remedy)\n\nFamiliarity with SaaS platform administration and user management in an enterprise environment\n\nExperience with application health monitoring tools and dashboards\n\nDemonstrated strong customer service skills and ability to communicate technical information clearly to non-technical users\n\nFamiliarity with ITIL 4 service management practices as applied to application operations\n\nRequired Skills and Competencies:\nSolid proficiency in:\nEnterprise application support, monitoring, and administration\n\nSaaS platform user management and basic configuration\n\nApplication incident triage, classification, and escalation\n\nITSM platforms and ticketing workflows (e.g., ServiceNow)\n\nUser access provisioning and deprovisioning\n\nApplication health monitoring and dashboard management\n\nBasic integration monitoring and incident detection\n\nWorking knowledge of:\nMicrosoft 365 application administration basics\n\nAzure Government and Microsoft Entra user management basics\n\nFedRAMP requirements for SaaS and cloud-based applications\n\nZero Trust Architecture principles as applied to application access\n\nNIST SP 800-53 security controls for enterprise applications\n\nREST API concepts and basic troubleshooting\n\nRelease and environment management fundamentals\n\nITIL 4 incident, service request, and change management practices\n\nAdditional preferred certifications:\nMicrosoft 365 Certified: Fundamentals (MS-900)\n\nMicrosoft Certified: Azure Fundamentals (AZ-900)\n\nAWS Cloud Practitioner\n\nPreferred Skills and Competencies:\nPrior experience supporting Federal civilian agency enterprise application environments\n\nFamiliarity with the client or similar agency application portfolios and SaaS platforms\n\nExperience with Agile/Scrum delivery models in an application operations context\n\nExperience with application monitoring platforms (e.g., Dynatrace, AppDynamics, Azure Monitor)\n\nDemonstrated experience with SaaS platform administration for common Federal enterprise tools\n\nExperience supporting user access reviews and access certification activities\n\nFamiliarity with basic scripting or automation concepts (e.g., PowerShell, Python) for application operations tasks\n\nActive Secret clearance or higher (not required but preferred)\n\nCompensation Range:\n$110,000 - 125,000. This represents the typical compensation range for this position based on experience, location, and other factors.\nAbout VIATEQ\nVIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies to respond to competitive pressures and achieve new performance levels.\nVIATEQ offers competitive compensation and a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, paid time off, 11 paid federal holidays, flexible spending accounts, and a professional development reimbursement.\nEqual Opportunity Statement:\nVIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. 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