# Call Center Representative

VIATEQ Corporation is looking for a dedicated and customer-focused Call Center Representative to join our team supporting government clients in the Nashville, Tennessee area. The ideal candidate is a dependable and enthusiastic individual with a passion for delivering exceptional customer service and the ability to thrive in a structured, fast-paced call center environment. They communicate clearly and professionally, demonstrate patience and empathy when assisting end users, and take pride in resolving issues efficiently and effectively. This is a full-time and benefits-eligible position. This position is located in Nashville, TN and requires the candidate to be able to obtain and maintain a Public Trust background investigation. The available shifts are: Swing Shift 12:30 PM - 11:00 PM (4 days on / 4 days off / 10 hour shift) to include a 30 minute meal break. Night Shift 8:30 PM - 7:00 AM (4 days on / 4 days off / 10 hour shift) to include a 30 minute meal break. The Call Center Representative will serve as the first point of contact for support, providing frontline assistance and customer service via phone, email, chat, and ticketing systems. This individual will work as part

- **Id**: 3838015
- **Url**: <https://alion.io/job/viateq-call-center-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Nashville, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T21:42:14Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-08T18:56:33Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 5731
- **Description truncated**: no
- **Benefits**: Professional development
- **Relocation offered**: no
- **Industries**: IT Consulting & Digital Transformation

## Company

- **Id**: 4432055
- **Name**: Viateq
- **Domain**: viateq.com
- **Url**: <https://alion.io/company/viateq>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: ADP

## Salary

- **Min**: 16
- **Max**: 18
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 36000

## Technologies

- **Microsoft Office** — Optional: no
- **Microsoft Teams** — Optional: no
- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: yes

### Education

- **Level**: high_school
- **Optional**: yes

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-05T21:42:14Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 20
- **Reasons**: conf:3, velocity, win:early, comp:junior
- **Computed at**: 2026-11-08T05:47:12Z

## Pay

- **Stated usd annual**: 36000
- **Is top pay**: no

---
[Page](https://alion.io/job/viateq-call-center-representative) · [JSON](https://alion.io/job/viateq-call-center-representative.json)

Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.