{"id":3531810,"url":"https://alion.io/job/viateq-customer-service-representative","title":"Customer Service Representative","company":{"id":4432055,"name":"Viateq","domain":"viateq.com","url":"https://alion.io/company/viateq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-01T00:06:00Z","employer_posted_date":"2026-04-01","last_verified_at":"2026-11-01T07:15:37Z","board_verified":true,"closed_at":null,"days_open":214,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":214},"description":"VIATEQ Corporation is looking for a dedicated and motivated Customer Service Representative to provide top-tier service and support to our various clients. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. Our ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional service. This is a remote role, and you will need to have a strong and reliable internet connection to work from home. A member of our recruiting team will review our contracts available at VIATEQ and determine which is the best fit for you.\nResponsibilities:\nAnswer inbound and outbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions.\nIdentify customer concerns or problems and offer effective solutions to ensure customer satisfaction.\nProvide accurate answers to customer questions and provide timely, effective solutions.\nResolve customer issues or concerns, ensuring a satisfactory resolution.\nMaintain up-to-date records of calls including actions taken and follow-up requirements.\nEnsure confidentiality and privacy during all phone interactions.\nAdhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner.\nUse various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues.\nCollaborate with team members to resolve complex customer issues and ensure customer needs are met.\nMaintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable\nBasic Qualifications:\nHigh School Diploma or GED\nStrong communication skills\nStrong customer service skills\nStrong problem-solving skills\nStrong computer skills\nAbility to multi-task\nAbility to sit for extended periods of time\nAbility to pass a background check\nStrong internet connection due to the remote nature of this role\nPreferred Qualifications: \nFluently bilingual in Spanish\nPrevious experience as a Customer Service Representative\nLicense(s) in Insurance, Healthcare, and/or Finance\nPrevious Public Trust Clearance or ability to pass a Public Trust Clearance (for government clients only)\nCompensation Range:\n$12.77 - 21.00 per hour. This represents the typical compensation range for this position based on experience, location, and other factors.\nAbout VIATEQ:\nVIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ's service areas also allow government agencies to respond to competitive pressures and achieve new performance levels.\nVIATEQ offers competitive compensation and a strong benefits package, including comprehensive healthcare, 401(k), paid time off, flexible spending accounts, professional development reimbursement, and other benefits for you and your family.\nEqual Opportunity Statement:\nVIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.","description_format":"text","description_chars":3596,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true}]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government"],"lifecycle":[{"event":"open","at":"2026-10-30T16:19:15Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":214,"expected_fill_days":16,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/viateq-customer-service-representative","json_url":"https://alion.io/job/viateq-customer-service-representative.json","meta":{"generated_at":"2026-11-01T10:07:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15594,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4432055},"rest":"https://alion.io/mcp/rest/get_company?id=4432055"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fviateq-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fviateq-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fviateq-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/viateq-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fviateq-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3531810}},{"tool":"search_jobs","arguments":{"company":"viateq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3531810},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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